Agent with two skill Calls in queue

Unanswered Question
Jan 8th, 2010

I have an Agent assigned two skills. Is there a way to report the calls in queue for both skills seperately.

I have this problem too.
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david.macias Sat, 01/09/2010 - 06:27

You will have to customize the desktop (assuming CTIOS) or use some sort of wallboard reporting the stats for each skill.



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