CDR ISSUE - 30023: Data is not available for the date range selected

Unanswered Question
Jan 8th, 2010

Hi.

I have a problem with CDR reports we generate for billing.

It seems as the Call Manager stopped processing the CAR information.

I checked via the CLI, all up to date CDR information are available on the cm/cdr_repository/car directory, BUT NOT on cm/cdr_repository/processed directory.

Is there any way to start processing the car information so that I can see them via the CDR GUI?

Or is there any workaround for this? I’m suspecting bug with CCM. CCM version is 5.0.1

I tried the follwoing doesnt seem to help.

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Disable the "CDR Enabled Flag"

Restart the "Cisco CDR Agent"

Restart the "Cisco CDR Repository Manager"

Restart the "Cisco Database Layer Monitor"

Enable again the "CDR Enabled Flag"

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Any Help will be much appreciated.

Mohammed

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mgonga Tue, 01/12/2010 - 14:36

Hi Mohammed,

Please try the solution mentioned in the follwoing document.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080933fcf.shtml

This error can occur when the Disable CDR loader check       box is checked in CAR. Choose System >       Scheduler > CDR Load and uncheck the       Disable Loader check box in order to resolve the issue.

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