Solved: Unable to use Join Softkey with CME 7.1

josh.l.anderson · ‎01-11-2010

When I try to use the Join softkey to Join two participants together, I receive a "Cannot Complete Conference" error. However, conferencing itself seems to be working fine (taken from a 3 person test conference):

KC_VG_1#sho sccp conn
sess_id conn_id stype mode codec sport rport ripaddr

3221815305 131096       conf sendrecv g711u   16788 2000 10.100.100.253
3221815305 131095       conf sendrecv g711u   16546 2000 10.100.100.253
3221815305 131094       conf sendrecv g711u   16770 2000 10.100.100.253

Total number of active session(s) 1, and connection(s) 3

KC_VG_1#sho dsp dsp all
SLOT DSP VERSION STATUS CHNL USE TYPE RSC_ID BRIDGE_ID PKTS_TXED PKTS_RXED

0    1   24.3.2   UP     N/A FREE xcode 3      -         -         -
0    1   24.3.2   UP     N/A FREE xcode 3      -         -         -
0    1   24.3.2   UP     N/A FREE xcode 3      -         -         -
0    1   24.3.2   UP     N/A FREE xcode 3      -         -         -
0    3   24.3.2   UP     1    USED conf    2      0x24F       4343      4391
0    3   24.3.2   UP     1    USED conf    2      0x251       4343      0
0    3   24.3.2   UP     1    USED conf    2      0x253       4343      4376
0    3   24.3.2   UP     N/A FREE conf   2      -         -         -
0    3   24.3.2   UP     N/A FREE conf   2      -         -         -
0    3   24.3.2   UP     N/A FREE conf   2      -         -         -
0    5   24.3.2   UP     N/A FREE mtp    1      -         -         -
0    5   24.3.2   UP     N/A FREE mtp    1      -         -         -
0    5   24.3.2   UP     N/A FREE mtp    1      -         -         -
0    5   24.3.2   UP     N/A FREE mtp    1      -         -         -
0    5   24.3.2   UP     N/A FREE mtp    1      -         -         -
0    5   24.3.2   UP     N/A FREE mtp    1      -         -         -
0    5   24.3.2   UP     N/A FREE mtp    1      -         -         -
0    5   24.3.2   UP     N/A FREE mtp    1      -         -         -
0    5   24.3.2   UP     N/A FREE xcode 3      -         -         -
0    5   24.3.2   UP     N/A FREE xcode 3      -         -         -
0    5   24.3.2   UP     N/A FREE xcode 3      -         -         -
0    5   24.3.2   UP     N/A FREE xcode 3      -         -         -

Total number of DSPFARM DSP channel(s) 20

I've tried changing from hardware to software conferencing and tried fiddeling with a few other things to no avail.

The user guide doesn't even document Join for CME. I see the feature documented in the admin guides, however, so I assume it should be available for use. I tried using Join with one call on hold and one call active and I tried using Join with two calls on hold. Both tests give the same result.

Thanks in advance for your assistance.

Mikeb · ‎01-11-2010

You need to add a SELECT key in the

ephone template for softkeys hold.Then when you have the 2 calls on hold press the select key for both lines, you will see a check box.

after both are selected then press join.

View solution in original post

Jaime Valencia · ‎01-11-2010

Exactly how are you trying to use the join softkey???

What are you doing/pressing on the phone??

Soft Keys for Conference Functions

•Join—Joins an established call to a conference. You must first press Select to choose each connected call that you want to join in a conference, then press Join to join the selected calls to the conference.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeconf.html#wp1011236

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

josh.l.anderson · ‎01-11-2010

From my phone (Phone A), I call Phone B. I place that call on hold. I then place a new call to Phone C. I then try to join Phone B into the call.

So, I have a single line key on my phone (octo-line) with an active call and an on-hold call. At this point, I have an active Join key. If I arrow up to the on-hold call, then press Join, I still get the conference error (is this what it means by pressing Select?).

I ran this scenario in IP Communicator so I could get a screenshot.

paolo bevilacqua · ‎01-11-2010

Have you tried with a dual-line DN ?

josh.l.anderson · ‎01-11-2010

Just tested with dual-line DN as the originating caller (the one trying to use join). Still get the exact same thing.

Mikeb · ‎01-11-2010

You need to add a SELECT key in the

ephone template for softkeys hold.Then when you have the 2 calls on hold press the select key for both lines, you will see a check box.

after both are selected then press join.

josh.l.anderson · ‎01-11-2010

Thank you. For some reason, I totally didn't get that from the documentation.

If only features would work the way I think they should rather than the way Cisco thinks they should ;-)