Reporting in CallManager 6.1.2

Unanswered Question
Jan 11th, 2010

Does anyone know if there is a built in report to view the "state" of a device (on, off, etc.)?  Or if there is a way, going forward, to monitor particular devices?  Thanks!

I have this problem too.
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Jaime Valencia Mon, 01/11/2010 - 10:33

No report on phones on/off, but if you search the devices you'll see them registered/unregistered.

That's as close as you can get with CUCM.

You would need to elaborate on "monitor particular devices".

AC can monitor the line status, you can also use BLF/SD to monitor lines.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

dnmosier7 Mon, 01/11/2010 - 12:29

As far as monitoring ... I wasn't sure if there was a way to be notified if a particular phone is shut off??  I have wireless phone users who "disappear" and become unreachable.

William Bell Fri, 02/12/2010 - 13:30

Not natively in CUCM.  You would need to look into either a 3rd party network management product or developing a solution in-house.   Since you are looking for a trigger event equal to a specific phone station (or set of stations) then you would be looking at a management solution which could consume, parse, and create an alertable event based on either a SNMP trap or a syslog message from the CUCM cluster.

Each time a device unregisters, an event is recorded in the local Application syslog and sent to a remote syslog or SNMP trap receivers assuming you have configured CUCM to do so.

n.warburton Fri, 02/12/2010 - 07:41

I guess there are a number of reporting tools that might give you what you are looking for. I use 1 from

DominoComms (www.dominocomms.com) that gives some really cool reports, pretty sure it gives active / non-active too which is what you are looking for. I think its limited deployment but there is a request button to get a copy. Give it a go to see if it helps.

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