01-12-2010 04:55 AM - edited 03-14-2019 05:05 AM
hi,
i am using ipccx ver 7.0 and cucm version 6.1 (4).. when i select the agent in the CSD and press the voice monitor button it gives error..kindly find the attached error... i am using 7970 hardphone. Do i need to configure something else to make it work
Regards
Nareh
01-12-2010 08:56 AM
This is likely a result of you not using a support Network Interface Card.
See here to help get you started:
UCCX Barge-In, Record and Intercept features
01-12-2010 09:13 AM
hi,
I have one confusion.. do i need to configure the second nic of ipccx as a span port..and the ip phones and pc connected to these ip phones should be spanned to that switch port connected to the second nic of ipccx..
secondly Cisco supervisor desktop is not showing me the CSQ tree for voice as well as its real time display data.. event though every thing is checked in veiw > preferences..
Regards
Nareh
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