cisco UCM 7.1.3 and the native attendant console

cesar.fiestas · ‎01-12-2010

Hello,

I hope one of you can clarify a question that i have in regards to the attendant console,

what is the cisco ucm native attendant console status on ucm 7.1.3? Can we use it in production?

Can we use the ucm native attendant console? or do i have to purchase the ARC product?

I dont want to use the native attendant console and then cisco stops you from using it in the next release? thanks

Rob Huffman · ‎01-12-2010

Hi Cesar,

Excellent question

Yes, for new CUCM 7.x and future builds you must purchase the new versions. Here is a related note;

Cisco Unified Communications Manager Attendant Console

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Tip If you upgrade from a compatible Cisco CallManager 4.X release or a compatible Cisco Unified Communications Manager 5.X or 6.X release to Cisco Unified Communications Manager Release 7.1(2), you can obtain the Cisco Unified Communications Manager Attendant Console plug-in from the Find and List Plugins window in Cisco Unified Communications Manager Administration.

Cisco does not support the Cisco Unified Communications Manager Attendant Console with new installations of Cisco Unified Communications Manager 7.1(2), and the plug-in does not display in the Find and List Plugins window in Cisco Unified Communications Manager Administration after new installations. If you reinstall Cisco Unified Communications Manager 7.X on a server after an upgrade to 7.1(2), the Cisco Unified Communications Manager Attendant Console plug-in does not display in Cisco Unified Communications Manager Administration on that server after you complete the installation.

If you obtained the Cisco Unified Communications Manager Attendant Console plug-in from the Cisco software download site in Cisco Unified Communications Manager 7.0, you can use that plug-in with Cisco Unified Communications Manager 7.1(2). In this case, Cisco recommends that you save the plug-in to a location on a PC that you will remember.

***If you want to use attendant console functionality after a Cisco Unified Communications Manager 7.1(2) installation/upgrade, Cisco recommends that you use the Cisco Unified Business Attendant Console, Cisco Unified Enterprise Attendant Console, or the Cisco Unified Department Attendant Console.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsccmac.html

These new versions are actually designed/built by ARC Solutions in partnership with Cisco;

Cisco Unified Deparment Attendant Console (CUDAC)

Cisco Unified Business Attendant Console (CUBAC)

Cisco Unified Enterprise Attendant Console (CUEAC)

Check out Table 1-2

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/arcrn3014.pdf

Hope this helps!

Rob