I have an 888 number that rings a hunt group by using hunt pilot extension 1398. When no one in hunt group answers, we want it to go to voicemail box 1302. I configured forward no answer in the hunt pilot to go to x6000 which is the main unity connection extension. On the unity box, I have a system call handler that is setup for x1398 which is the hunt pilot extension. On the transfer options of the system call handler, I have it transferring to x1398. On the greetings page, I have callers hear nothing and after greeting user with VoiceMail Box is set to x1302, and attempt transfer is checked.
The problem is, when I dial x1398 it works as expected. When I dial the 888 number it goes to “Welcome to Cisco Unity Connection Messaging…”
Any idea why it’s different when transferring through the 888 number. The Hunt Pilot is x1398 and when you dial the 888 number it does the hunt group properly, but when there is no answer, it doesn’t transfer to the proper mailbox, it just transfers to the main unity connection prompt.
So … 888 numberà huntpilot x1398 à no answer à transfer to 6000 (unity) à system call handler for x1398 àattempt transfer to x1398 à greetings (nothing) à after greeting attempt transfer to vmail box 1302. (no workie)
But x1398 à no answer à transfer to 6000 (unity) à system call handler for x1398 àTransfer Options(transfer action, transfer calls to extension x1398 à System Call Handler greetings (nothing) à after greeting attempt transfer to vmail box 1302. This one works.
Unity Connection 1.2
Thanks for any ideas.