spa962 line monitoring blf problem

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Jan 12th, 2010
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hi,

I cannot configure properly a spa962 to make it monitor another phone's extension; the syntax that I've used in the phone tab > line key X > extended function is:


fnc=blf;sub=stationname@$PROXY;ext=number@$PROXY (of course I put a real number for the extension)


the led of the button key (configured as 'disabled' and 'private') is amber and does not monitor the extension.

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Alberto Montilla Tue, 01/12/2010 - 08:39
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  • Cisco Employee,

Dear Sir:


Two additional basic questions/recommendations:


(1) on the sub, you need to add the station name of the other party, this is key for it to work properly

(2) Make sure you have a recent firmware.

(3) Make sure that CTI enabled is configured in the two phones and the SPA9000.


Regards
Alberto

cvaccari Wed, 01/13/2010 - 08:13
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I followed all the indication, but the result is the same (amber led colour).

Alberto Montilla Wed, 01/13/2010 - 09:20
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  • Cisco Employee,

Dear Sir;


I would suggest you open a case with the Small Business Support Center, they will follow up your case in a timely fashion. You will find the contact number in the main page of this community.


Regards
Alberto

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