I'm running ICM 6 with IP IVR Queue Manager 3.5.
I've built a couple of scripts that take input from callers and then uses the input to query a database. Sometimes it takes a few seconds to return with a response so I want to play music or a prompt while it retrieves the data.
Is this possible with Queue Manager?
I haven't used anything earlier than 4.0 so I'm unsure of any idiosyncrasies between that and 4.0 but I assume this would still be possible so what I'd do is just place the call on hold before you do the DB dip and then after it's done take the call off hold and do whatever treatment you need to.