Playing a prompt while another process is running in the background

Answered Question
Jan 12th, 2010
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I'm running ICM 6 with IP IVR Queue Manager 3.5.

I've built a couple of scripts that take input from callers and then uses the input to query a database.  Sometimes it takes a few seconds to return with a response so I want to play music or a prompt while it retrieves the data.

Is this possible with Queue Manager?


thanks

Correct Answer by Nathan Luk about 7 years 5 months ago

I haven't used anything earlier than 4.0 so I'm unsure of any idiosyncrasies between that and 4.0 but I assume this would still be possible so what I'd do is just place the call on hold before you do the DB dip and then after it's done take the call off hold and do whatever treatment you need to.


Cheers,

Nathan

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Correct Answer
Nathan Luk Tue, 01/12/2010 - 21:34
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I haven't used anything earlier than 4.0 so I'm unsure of any idiosyncrasies between that and 4.0 but I assume this would still be possible so what I'd do is just place the call on hold before you do the DB dip and then after it's done take the call off hold and do whatever treatment you need to.


Cheers,

Nathan

Voiceops SSC Wed, 01/13/2010 - 06:33
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I guess somtimes the simplest solution is the right solution.



thank you

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