7942 Phone Update

Unanswered Question
Jan 12th, 2010

I am trying to take my 7942 to the lastest firmware and get the following failure messages I am using 5.1.3f

DBG 18:34:48.666591 TLoad: (ser)result_file_open
NOT 18:34:48.667088 TLoad: TLOAD main thread startup version 2.0 (03.13A)
NOT 18:34:48.673207 TLoad: Making tftp request to Svr0 --> 172.16.5.11
NOT 18:34:48.681210 TFTP: [15]:Requesting SCCP42.8-5-4S.loads from 172.16.5.11
NOT 18:34:48.684071 TFTP: [15]:Finished --> rcvd 670 bytes
NOT 18:34:48.685406 TLoad: caught child signal
NOT 18:34:48.685952 TLoad: TFTP/HTTP reported status = 0
CRT 18:34:48.691858 TLoad: cmd->arg after doXXread is 0
NOT 18:34:48.692464 TLoad: UT:RX Xfer Thrd signal onNotify and authent
NOT 18:34:48.693025 TLoad: XID08002198 Notify xfr complete (auth)
NOT 18:34:48.699062 TLoad: Authenticating loaded file /dnld/SCCP42.8-5-4S.loads
NOT 18:34:49.420150 IMG_AUTH: verify: verifying, /dnld/SCCP42.8-5-4S.loads
NOT 18:34:49.420989 IMG_AUTH: verify: verify with current RELEASE 7942 (built-in) key
WRN 18:34:49.436666 IMG_AUTH: verifySignedFile(): has future timestamp <2367306567>, current <1263321289>
ERR 18:34:49.437495 IMG_AUTH: verifySignedFile(): file hash doesn't match hash in sig
ERR 18:34:49.438109 IMG_AUTH: verify: *** verify with current RELEASE 7942 (built-in) key failed ***
WRN 18:34:49.438671 IMG_AUTH: verify: *** no previous RELEASE platform key ***
ERR 18:34:49.438843 IMG_AUTH: verify: *** verify FAILED *** /dnld/SCCP42.8-5-4S.loads
ERR 18:34:49.439118 TLoad: imgAuth_vfy: ERROR: code 132: signature decryption/verification failed
ERR 18:34:49.440234 TLoad: Authentication *** FAILED *** code <132><-1>
NOT 18:34:49.440502 TLoad: @@@HERR /dnld/SCCP42.8-5-4S.loads Notify xfr error 20
NOT 18:34:49.440659 TLoad: UT:yetToDo set to 0 (TSTATE_ERROR)
NOT 18:34:49.446236 TLoad: @@@HEXIT:DLOAD EXIT UNMOUNT
NOT 18:34:49.448591 SYSMSG: pid 23 (/sbin/dload) Normal Exit, status = 20
INF 18:34:49.448624           runtime = 0.810 secs

I have this problem too.
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alijames Fri, 01/15/2010 - 01:06

Hi,

It sounds like the problem we experienced back in December, where you cannot upgrade directly to 8.5.3 from some older firmwares.

See https://supportforums.cisco.com/message/1175550 for the details.

You will probably have to upgrade in a couple of stages to go to 8.5.3

We have made the decision to stay with 8.5.2 until the new phones coming in are at a firmware level able to upgrade directly.

Cheers,

Alistair

Ian Beck Fri, 01/15/2010 - 03:28

Hi Alistair,

Many thanks for that, 8.5.2 has worked and I may well stay on that version also.

Ian

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