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Failures with t.37 fax configuration

stephen.hand
Level 1
Level 1

Caller gets a fax tone but always errors out. I was originally trying x801 but had the same problem. Changed to x291 - no difference

I have followed the 7.37 onramp document that Marcos had referenced in posting pretty much exactly. I am using CCA 2.2, with 7.0.4 and have loaded app_faxmail_onramp.2.0.1.3.tcl

I have the fax user mailbox setup, I have notification enabled (notification works for our voicemail to email to our Exchange server).

This office uses 2xx extensions. I set the fax user as 291. I Set 4FX0-0/2/1 to Operator 291 in Incoming Dial Plan

I have added the service onramp to dial-peer voice 101 pots that has 0/2/1

mta settings and mmoip dial-peer configured as follows

fax interface-type fax mail

mta send server 10.1.10.1 port 25

mta send with-subject both

mta send mail-from hostname ktlp-uc

mta send mail-from username fax

dial-peer voice 2500 mmoip

service fax_on_vfc_onramp_app out-bound

destination-pattern 291

information-type fax

session target mailto:291@10.1.10.1

3 Replies 3

Did you reboot the UC500 as suggested in my document?

Yes - I performed a reboot of the system to test this - actually multiple times.

Hi Stephen,

Can you please open a TAC case? We might have a compatibility problem between the scripts and the IOS version, but I am not sure.

Thanks,

Marcos