I have two call queues with Contact Center Express .4.52 enhanced. I have attached scripts for the two queues. The problem I am running into is calls seem to intermittently get hung up in the one called emailcsq. You will see a call just hanging in queue with agents available. It doesn't seem to happen with the emailtsq which has a very similiar configuration. Does anything in these scripts jump out at anyone? Any ideas?
I have this problem too.