4.52 express enhanced calls stuck in queue

bschear · ‎01-12-2010

I have two call queues with Contact Center Express .4.52 enhanced. I have attached scripts for the two queues. The problem I am running into is calls seem to intermittently get hung up in the one called emailcsq. You will see a call just hanging in queue with agents available. It doesn't seem to happen with the emailtsq which has a very similiar configuration. Does anything in these scripts jump out at anyone? Any ideas?

Tanner Ezell · ‎01-12-2010

Forewarning: I didn't look at the scripts.

Does this happen to all calls or just some calls when going to the CSQ in question?

Either way, check which skills have been assigned to the CSQ and their competency level. Make sure the agents that are logged in for that CSQ have the skills associated with the CSQ and the minimum competency levels required.

If that all checks out, you're liking running into a bug.

Tanner Ezell www.ctilogic.com