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Communications Manager 6.1.3 CCMUSER Page

josefgonzales
Level 1
Level 1

I am getting the following error when a user tries to log into the cc    

muser page. I do not have this problem witht the ccmadmin

page.

Any one have a resolution?

Here is the error.

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.IllegalStateException
     org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:432)
     com.cisco.ccm.user.servlets.CCMUserSecureRequestProcessor.processRoles(CCMUserSecureRequestProcessor.java:122)
     org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:197)
     org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
     org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     sun.reflect.GeneratedMethodAccessor29941.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:585)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.common.security.XSSFilter.doFilter(XSSFilter.java:115)
     sun.reflect.GeneratedMethodAccessor29944.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:585)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.admin.servlets.FormPostCharacterEncodingFilter.doFilter(FormPostCharacterEncodingFilter.java:482)
     sun.reflect.GeneratedMethodAccessor29946.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:585)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.common.security.ChangePasswordFilter.doFilter(ChangePasswordFilter.java:72)
     sun.reflect.GeneratedMethodAccessor29943.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:585)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)
4 Replies 4

htluo
Level 9
Level 9

This may or may not solve the problem, but could you go into CCMAdmin > User Managment > End User and see if there's a locale configured for the user?

Thanks!

Michael

The locale was set. I removed it and tried again with the same result.

Thanks for the suggestion.

What permission the logon user has?  You might want to check to see if the user has "CCMuser administration role".

Michael

The user account that I am testing with has that role.

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