01-12-2010 01:35 PM - last edited on 03-25-2019 09:33 PM by ciscomoderator
I am getting the following error when a user tries to log into the cc
muser page. I do not have this problem witht the ccmadmin
page.
Any one have a resolution?
Here is the error.
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.IllegalStateException org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:432) com.cisco.ccm.user.servlets.CCMUserSecureRequestProcessor.processRoles(CCMUserSecureRequestProcessor.java:122) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:197) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) javax.servlet.http.HttpServlet.service(HttpServlet.java:689) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) sun.reflect.GeneratedMethodAccessor29941.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method.java:585) org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243) java.security.AccessController.doPrivileged(Native Method) javax.security.auth.Subject.doAsPrivileged(Subject.java:517) org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275) org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161) java.security.AccessController.doPrivileged(Native Method) com.cisco.ccm.common.security.XSSFilter.doFilter(XSSFilter.java:115) sun.reflect.GeneratedMethodAccessor29944.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method.java:585) org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243) java.security.AccessController.doPrivileged(Native Method) javax.security.auth.Subject.doAsPrivileged(Subject.java:517) org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275) org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217) java.security.AccessController.doPrivileged(Native Method) com.cisco.ccm.admin.servlets.FormPostCharacterEncodingFilter.doFilter(FormPostCharacterEncodingFilter.java:482) sun.reflect.GeneratedMethodAccessor29946.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method.java:585) org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243) java.security.AccessController.doPrivileged(Native Method) javax.security.auth.Subject.doAsPrivileged(Subject.java:517) org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275) org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217) java.security.AccessController.doPrivileged(Native Method) com.cisco.ccm.common.security.ChangePasswordFilter.doFilter(ChangePasswordFilter.java:72) sun.reflect.GeneratedMethodAccessor29943.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) java.lang.reflect.Method.invoke(Method.java:585) org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243) java.security.AccessController.doPrivileged(Native Method) javax.security.auth.Subject.doAsPrivileged(Subject.java:517) org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275) org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)
01-12-2010 03:34 PM
This may or may not solve the problem, but could you go into CCMAdmin > User Managment > End User and see if there's a locale configured for the user?
Thanks!
Michael
01-13-2010 05:47 AM
The locale was set. I removed it and tried again with the same result.
Thanks for the suggestion.
01-13-2010 06:17 AM
What permission the logon user has? You might want to check to see if the user has "CCMuser administration role".
Michael
01-13-2010 06:23 AM
The user account that I am testing with has that role.
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