configuring ACD?

Unanswered Question
Jan 12th, 2010
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hi guys,

how would you setup ACD (automatic call distribution) on the UC 500? I want to be able to have this setup, incoming call will be handled by auto attendant and aa will direct automatically to the sales. then if the second call comes will go to the next available sales. but i don't want to have the incoming calls to ring on all the sales phone, so it only rings on the next available sale persons.


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