01-13-2010 02:52 AM
I keep seeing this message when ever I open RME
LMS 2.6 on A Windows 2003 platform
3.0.5 common services
4.0.6 campus manager
6.1.5 Ciscoview
2.0.6 DFM
2.6.0 IPM
4.0.5 RME
pdshow against CTMJrmServer - waiting to initialize, then it will become administratively shutdown
JRM and the other dependencies are up and working
Under CTMJrmServer.log - I keep seeing what looks like authentication errors
Error in execPOST: Server returned HTTP response code: 403 for URL: http://localhost:1741/CSCOnm/servlet/com.cisco.nm.cmf.servlet.SecretManagerServlet?command=put&alias=admin&secret=R2Dc7YpBXJLzlQ%3D%3D
1:11 GMT 2010 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,217,Retrying 0
[ Wed Jan 13 10:31:21 GMT 2010 ],FATAL,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,207,Error during authentication:5,null
[ Wed Jan 13 10:31:21 GMT 2010 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,217,Retrying 1
[ Wed Jan 13 10:31:31 GMT 2010 ],FATAL,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,207,Error during authentication:5,null
[ Wed Jan 13 10:31:31 GMT 2010 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,217,Retrying 2
[ Wed Jan 13 10:31:41 GMT 2010 ],FATAL,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,234,Unable to obtain session. Terminating
[ Wed Jan 13 10:31:41 GMT 2010 ],ERROR,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,<init>,66,Null JRM. Exiting
Any help with this would be very much appreciated
Simon
01-13-2010 06:25 AM
Are you using Cisco Secure ACS for authentication and authorization?
If so, check the system identity user and its authorizations in ACS. We had the same problem with LMS 3.1 and there was 1 missing authorization for the system identity user that was causing this error.
01-13-2010 06:44 AM
Thanks for the prompt response Marcel
I am not using Cisco Secure ACS
01-13-2010 10:17 AM
Post your NMSROOT/lib/classpath/md.properties file, output of the command "pdreg -l CTMJrmServer", and the output of the "hostname" command.
01-14-2010 02:41 AM
hostname - sm01ms002
C:\\>pdreg -l CTMJrmServer
Process = CTMJrmServer
Path = d:\\PROGRA~1\\CSCOpx\\bin\\cwjava.exe
Flags = -cw d:\\PROGRA~1\\CSCOpx -cw:jre lib/jre -cp:p MDC/tomcat/webapps/rme/WEB-INF/classes,MDC/tomcat/webapps/rme/WEB-INF/lib/ctm.jar,MDC/tomcat\/webapps/rme/WEB-INF/lib/log4j.jar com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer sm01ms002
Startup = Started automatically at boot.
Dependencies = RMEDbMonitor jrm TomcatMonitor RMECSTMServer
\f1 NMSROOT=d:/PROGRA~1/CSCOpx\
PX_BINDIR=d:/PROGRA~1/CSCOpx/bin\
PX_CGIDIR=d:/PROGRA~1/CSCOpx/cgi-bin\
PX_LOGDIR=d:/PROGRA~1/CSCOpx/log\
PX_TMPDIR=d:/PROGRA~1/CSCOpx/temp\
PX_DATADIR=d:/PROGRA~1/CSCOpx/files\
PX_DOCDIR=d:/PROGRA~1/CSCOpx/htdocs\
PX_CLASSDIR=d:/PROGRA~1/CSCOpx/www/classpath\
PX_CGIURL=/cgi-bin\
PX_DOCURL=/\
PX_CLASSURL=/CSCOnm/classpath\
PX_SCLASSDIR=d:/PROGRA~1/CSCOpx/lib/classpath\
PX_DATASTORE=DSN=rme\
PX_CLASSPATH=d:/PROGRA~1/CSCOpx/lib/classpath;d:/PROGRA~1/CSCOpx/www/classpath;d:/PROGRA~1/CSCOpx/campus/www/classpath;d:/PROGRA~1/CSCOpx/campus/lib/classpath\
PX_APPDIR=d:/PROGRA~1/CSCOpx/objects\
PX_CONFDIR=d:/PROGRA~1/CSCOpx/conf\
PX_CTRBDIR=d:/PROGRA~1/CSCOpx/contrib\
PX_HLPDIR=d:/PROGRA~1/CSCOpx/help\
PX_LIBDIR=d:/PROGRA~1/CSCOpx/lib\
PX_USER=casuser\
PX_GROUP=casusers\
PX_STOP_DELAY=3000\
PX_SYS_CHECK=1\
PX_OSA_PORT=42342\
OSAGENT_PORT=42342\
PX_HOST=sm01ms002\
PX_FQDN=sm01ms002\
ASANY=d:/PROGRA~1/CSCOpx/objects/db\
SQLANY=d:/PROGRA~1/CSCOpx/objects/db\
CORE_SECURE_PORT=443\
CORE_NONSECURE_PORT=1741\
PX_PROTOCOL=http\
PX_PORT=1741\
PX_WEB_PORT=1741\
MAX_RAM=2048\
MAX_SWAP=4096\
MAX_CPU=1600\
PX_ANI_PORT=42344\
SYS_NO_OF_CPUS=4\
SYS_RAM=4094\
SYS_CPU=2666\
SYS_SWAP=4092\
\f0\
}
01-15-2010 01:55 PM
This all checks. Post screenshots of your Services control panel showing all of the CiscoWorks services.
01-18-2010 09:22 AM
CiscoWorks AniDatabase = Manual
CiscoWorks DaemonManager = Automatic
CiscoWorks RME NG Database = Manual
CiscoWorks Tomcat Server = Manual
CiscoWorks Web Server = Manual
CWAFEngine Database = Manual
CWCS CMF Database = Manual
CWCS rsh/rcp = Automatic
CWCS syslog = Automatic
CWCS tftp = Automatic
DFM dfmEpm Database = Manual
DFM dfmFh Database = Manual
DFM dfmInv Database = Manual
Thats the services and I checked this with another forum entry that you had solved and I think the servces are in a good state
So I don't think its that either
01-18-2010 12:28 PM
Post the output of the command "pdreg -l Apache", the output of the pdshow command, and the NMSROOT/MDC/etc/regdaemon.xml.
01-19-2010 01:37 AM
01-22-2010 09:56 PM
Post your NMSROOT/MDC/Apache/conf/allowed_files.conf file.
01-25-2010 02:19 AM
01-25-2010 02:10 PM
This looks okay, too. It might be quicker if you open a TAC service request so remote access can be used to analyze the problem in real time. However, if you want to continue to work on this on the forum, I'd like to see the NMSROOT/MDC/tomcat/logs/stdout.log.
01-27-2010 04:54 AM
01-27-2010 02:38 PM
Post the NMSROOT/MDC/Apache/logs/error.log.
01-29-2010 07:02 AM
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