JRM Service could be down. Check whether JRM services are running

francisfox · ‎01-13-2010

I keep seeing this message when ever I open RME

LMS 2.6 on A Windows 2003 platform

3.0.5 common services

4.0.6 campus manager

6.1.5 Ciscoview

2.0.6 DFM

2.6.0 IPM

4.0.5 RME

pdshow against CTMJrmServer - waiting to initialize, then it will become administratively shutdown

JRM and the other dependencies are up and working

Under CTMJrmServer.log - I keep seeing what looks like authentication errors

Error in execPOST: Server returned HTTP response code: 403 for URL: http://localhost:1741/CSCOnm/servlet/com.cisco.nm.cmf.servlet.SecretManagerServlet?command=put&alias=admin&secret=R2Dc7YpBXJLzlQ%3D%3D
1:11 GMT 2010 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,217,Retrying 0
[ Wed Jan 13 10:31:21 GMT 2010 ],FATAL,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,207,Error during authentication:5,null
[ Wed Jan 13 10:31:21 GMT 2010 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,217,Retrying 1
[ Wed Jan 13 10:31:31 GMT 2010 ],FATAL,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,207,Error during authentication:5,null
[ Wed Jan 13 10:31:31 GMT 2010 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,217,Retrying 2
[ Wed Jan 13 10:31:41 GMT 2010 ],FATAL,[main],com.cisco.nm.rmeng.jrmwrapper.server.JobManagerExt,getJRM,234,Unable to obtain session. Terminating
[ Wed Jan 13 10:31:41 GMT 2010 ],ERROR,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,<init>,66,Null JRM. Exiting

Any help with this would be very much appreciated

Simon

Marcel Verbruggen - Pennings · ‎01-13-2010

Are you using Cisco Secure ACS for authentication and authorization?

If so, check the system identity user and its authorizations in ACS. We had the same problem with LMS 3.1 and there was 1 missing authorization for the system identity user that was causing this error.

francisfox · ‎01-13-2010

Thanks for the prompt response Marcel

I am not using Cisco Secure ACS

Joe Clarke · ‎01-13-2010

Post your NMSROOT/lib/classpath/md.properties file, output of the command "pdreg -l CTMJrmServer", and the output of the "hostname" command.

francisfox · ‎01-14-2010

hostname - sm01ms002

C:\\>pdreg -l CTMJrmServer
        Process      = CTMJrmServer
        Path         = d:\\PROGRA~1\\CSCOpx\\bin\\cwjava.exe
        Flags        = -cw d:\\PROGRA~1\\CSCOpx -cw:jre lib/jre -cp:p MDC/tomcat/webapps/rme/WEB-INF/classes,MDC/tomcat/webapps/rme/WEB-INF/lib/ctm.jar,MDC/tomcat\/webapps/rme/WEB-INF/lib/log4j.jar com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer sm01ms002
        Startup      = Started automatically at boot.
        Dependencies = RMEDbMonitor jrm TomcatMonitor RMECSTMServer

\f1 NMSROOT=d:/PROGRA~1/CSCOpx\
PX_BINDIR=d:/PROGRA~1/CSCOpx/bin\
PX_CGIDIR=d:/PROGRA~1/CSCOpx/cgi-bin\
PX_LOGDIR=d:/PROGRA~1/CSCOpx/log\
PX_TMPDIR=d:/PROGRA~1/CSCOpx/temp\
PX_DATADIR=d:/PROGRA~1/CSCOpx/files\
PX_DOCDIR=d:/PROGRA~1/CSCOpx/htdocs\
PX_CLASSDIR=d:/PROGRA~1/CSCOpx/www/classpath\
PX_CGIURL=/cgi-bin\
PX_DOCURL=/\
PX_CLASSURL=/CSCOnm/classpath\
PX_SCLASSDIR=d:/PROGRA~1/CSCOpx/lib/classpath\
PX_DATASTORE=DSN=rme\
PX_CLASSPATH=d:/PROGRA~1/CSCOpx/lib/classpath;d:/PROGRA~1/CSCOpx/www/classpath;d:/PROGRA~1/CSCOpx/campus/www/classpath;d:/PROGRA~1/CSCOpx/campus/lib/classpath\
PX_APPDIR=d:/PROGRA~1/CSCOpx/objects\
PX_CONFDIR=d:/PROGRA~1/CSCOpx/conf\
PX_CTRBDIR=d:/PROGRA~1/CSCOpx/contrib\
PX_HLPDIR=d:/PROGRA~1/CSCOpx/help\
PX_LIBDIR=d:/PROGRA~1/CSCOpx/lib\
PX_USER=casuser\
PX_GROUP=casusers\
PX_STOP_DELAY=3000\
PX_SYS_CHECK=1\
PX_OSA_PORT=42342\
OSAGENT_PORT=42342\
PX_HOST=sm01ms002\
PX_FQDN=sm01ms002\
ASANY=d:/PROGRA~1/CSCOpx/objects/db\
SQLANY=d:/PROGRA~1/CSCOpx/objects/db\
CORE_SECURE_PORT=443\
CORE_NONSECURE_PORT=1741\
PX_PROTOCOL=http\
PX_PORT=1741\
PX_WEB_PORT=1741\
MAX_RAM=2048\
MAX_SWAP=4096\
MAX_CPU=1600\
PX_ANI_PORT=42344\
SYS_NO_OF_CPUS=4\
SYS_RAM=4094\
SYS_CPU=2666\
SYS_SWAP=4092\
\f0\
}

Joe Clarke · ‎01-15-2010

This all checks. Post screenshots of your Services control panel showing all of the CiscoWorks services.

francisfox · ‎01-18-2010

CiscoWorks AniDatabase = Manual

CiscoWorks DaemonManager = Automatic

CiscoWorks RME NG Database = Manual

CiscoWorks Tomcat Server = Manual

CiscoWorks Web Server = Manual

CWAFEngine Database = Manual

CWCS CMF Database = Manual

CWCS rsh/rcp = Automatic

CWCS syslog = Automatic

CWCS tftp = Automatic

DFM dfmEpm Database = Manual

DFM dfmFh Database = Manual

DFM dfmInv Database = Manual

Thats the services and I checked this with another forum entry that you had solved and I think the servces are in a good state

So I don't think its that either

Joe Clarke · ‎01-18-2010

Post the output of the command "pdreg -l Apache", the output of the pdshow command, and the NMSROOT/MDC/etc/regdaemon.xml.

francisfox · ‎01-19-2010

C:\pdreg -l Apache
        Process      = Apache
        Path         = d:\PROGRA~1\CSCOpx\MDC\Apache\Apache.exe
        Flags        = -d d:\PROGRA~1\CSCOpx\MDC\Apache
        Startup      = Started automatically at boot.
        Dependencies = Tomcat

See attached for other requests

Thanks for your assistance

Joe Clarke · ‎01-22-2010

Post your NMSROOT/MDC/Apache/conf/allowed_files.conf file.

francisfox · ‎01-25-2010

See attached

Joe Clarke · ‎01-25-2010

This looks okay, too. It might be quicker if you open a TAC service request so remote access can be used to analyze the problem in real time. However, if you want to continue to work on this on the forum, I'd like to see the NMSROOT/MDC/tomcat/logs/stdout.log.

francisfox · ‎01-27-2010

Unfortunately there is no external real time access.

Joe Clarke · ‎01-27-2010

Post the NMSROOT/MDC/Apache/logs/error.log.

francisfox · ‎01-29-2010

see attached