01-13-2010 05:12 AM - edited 03-15-2019 09:04 PM
Good day all,
I have Call Manager Express 7.0 and Cisco Unity 3.1.
I have configured the voice mail and the auto-attendant via Gui.
I face the following two problems.
1. When I am calling the Auto-attendant number I don't hear the "welcome promt", but the telephone rings.
Am i ringt that the Call-in Number is the auto-attendant number?
2. When I press the 8000 and the telephone extension, I can see the red light and the flashing envelope but I still hear the calling tone.
When I press the 8001 and the telephone extension, I still hear the calling tone but the red light and the flashing envelope disappear.
When I press the call_forward_all to 8000 and the telephone extension, and I'm calling my company, again I can see the red light and the flashing envelope but I still hear the calling tone.
ephone-dn 30
number 8000....
mwi on
.
.
ephone-dn 31
number 8001....
mwi off
Can anyone help me with this problems?
Thanking you in advance.
Ioanna
Solved! Go to Solution.
01-13-2010 05:46 AM
Can you check the CSS and partitions
01-13-2010 05:46 AM
Can you check the CSS and partitions
01-13-2010 06:07 AM
Do you mean that I have to configure JTAPI Parameters?
01-13-2010 06:13 AM
Hi Ioanna,
You don't need any Jtapi config for a CUE with CME deployment
There are no Partitions or CSS's in this type of setup, those are for
"full blown" CUCM only and do not exist in CME.
I would have a good look through the following Guide. it is excellent;
Cisco CallManager Express/Cisco Unity Express Configuration Example
When you Call Forward an IP phone it won't be to 8000 or 8001 as these are
the MWI On/Off numbers. You would Forward to the VM Pilot# as defined below
It sounds like you are part way there.
Enter the command voicemail phone-number in order to define the number that is dialed when the Messages button is pressed.
Router(config-telephony-service)#voicemail 2000 (2000 is just an example here)
Hope this helps!
Rob
01-13-2010 06:20 AM
I have this command in my configuration.
When I press the msgs button I hear busy tone.
I am going to read the documentation and if I still have problem I am going to ask again.
Thanks a lot!
01-13-2010 06:32 AM
Hi Ioanna,
Make sure to check this section carefully;
A dedicated dial peer is required to facilitate communication between Cisco CallManager Express and Cisco Unity Express. The destination-pattern under the dial peer assigns a set of phone numbers dedicated to applications such as Cisco Unity Express. One thing that you need to consider is that the voicemail number must be within the destination-pattern range of the dial peer, and the ephone-dns must be configured for call forwarding to the voicemail number which triggers the use of the dial peer. The Cisco Unity Express dial peer must use Session Initiation Protocol (SIP) for call sessions and for the translation of dual tone multifrequency (DTMF) tones into SIP notify messages. A voice activity detection (VAD) must be switched off and a codec must be designated.
Enter the command enable in order to enter the EXEC mode.
Router>enable
Enter the command configure terminal in order to enter the configuration mode.
Router#configure terminal
Enter the command dial-peer voice tag voip in order to define a dial peer with a method of voice encapsulation.
Router(config)#dial-peer voice 2 voip
Enter the command destination-pattern string in order to specify the prefix or the full E.164 number to be used for the dial peer.
Router(config-dial-peer)#destination-pattern 2...
Enter the command session protocol sipv2 in order to specify SIP as the session protocol for calls between host Cisco CallManager Express router and Cisco Unity Express module.
Router(config-dial-peer)#session protocol sipv2
Enter the command session target ipv4:destination-ip address in order to designate a network-specific address to receive calls from a voice over IP dial peer.
Router(config-dial-peer)#session target ipv4:172.22.1.155
Enter the command dtmf-relay sip-notify in order to forward DTMF tones using SIP notify messages.
Router(config-dial-peer)#dtmf-relay sip-notify
Enter the command codec codec in order to specify the voice codec rate of speech for a dial peer.
Router(config-dial-peer)#codec g711ulaw
Note: Always ensure that there is no codec mismatch as any mismatch might result in inbound and outbound call failure.
Enter the command no vad in order to disable VAD for the calls that use a particular dial peer.
Router(config-dial-peer)#no vad
Enter the command exit in order to finish the configuration.
Router(config-dial-peer)#end
Cheers!
Rob
01-14-2010 06:56 AM
I tried this, but I still have problem.
When I am calling the 110 extension, the phone is ringing, after 10 seconds the phone stops ringing but I still hear the calling tone.
When I press the msg button I have busy tone and unknown number.
I am sure that is something is wrong in my configuration, but I don't know what it is
interface Service-Engine0/0
ip unnumbered FastEthernet0/0
service-module ip address 192.168.3.71 255.255.255.0
service-module ip default-gateway 192.168.3.1
!
!
ip route 192.168.3.71 255.255.255.255 Service-Engine0/0
!
!
dial-peer voice 300 voip
destination-pattern 2..
session protocol sipv2
session target ipv4:192.168.3.71
dtmf-relay sip-notify
codec g711ulaw
no vad
!
!
telephony-service
voicemail 200
!
!
ephone-dn 11 dual-line
number 110
call-forward busy 200
call-forward noan 200 timeout 10
corlist incoming call-full
corlist outgoing call-full
!
!
ephone-dn 70
number 8000...
mwi on
!
!
ephone-dn 71
number 8001...
mwi off
Is this configuration ok???
In the sh dial-peer voice 300 command the output is:
Admin state is up, Operation state is up,
DTMF Relay = enabled,
VAD = disabled, Poor QOV Trap = disabled,
codec = g711ulaw
Last Disconnect Cause is "26 ",
Last Disconnect Text is "network out of order (38)"
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