UCCX Scripting

Unanswered Question
Tanner Ezell Wed, 01/13/2010 - 12:12
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Could you explain what you're trying to do a little more clearly please.

Tanner Ezell Wed, 01/13/2010 - 12:22
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Assuming you want to play them all at once, you can use the Create Container Prompt Step, select "Randomization" as the Type, add your prompts and weights. The higher the weight, the more likely it'll be played.

rsnook Thu, 12/02/2010 - 16:56
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Everything I find indicates that a random prompt will play 'more' or have a higher priority with a higher weight, but I can't find anything that indicates how much more?

If I have 6 prompts [prompt1-prompt6] with the following weights:

prompt1 % 5

prompt2 % 1

prompt3 % 1

prompt4 % 1

prompt5 % 1

prompt6 % 1

would this mean that prompt1 would play 50% of the time (weight of 5 divided by total weights of 10)

OR would this play 5x as often as the remaining prompts

OR something else completely?


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