Webview access

Unanswered Question
Jan 13th, 2010
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I have an issue when attempting to run Webview reports. I can access webview just fine, log in, get past the home page and select a report. However when the report is being prepared (the progress bar is active) the following error appears and the attempt is aborted.

"There was an error detecting your User Name. Please contact your administrator".

The problem appears to be with my laptop since I can access these same reports with the same user name/password combo from a different machine.

I am using XP SP2, Explorer 8 and the ICM version is 7.0

Anyone seen this before?

Thanks in advance

Bruce Wilkinson

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Overall Rating: 0 (3 ratings)
k6lw Tue, 01/19/2010 - 15:17
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I too am experiencing this same issue. Windows XP Pro SP3 with IE8. My laptop still has IE6 and the laptop works "fine". Log in and then try to run any report. You get a progress bar and then the user name detection error. I even tried starting and stopping the iis and jaguar. I also tried deleting all the JHTML cached settings and folders. No joy. My boss was able to get the reports to work by resetting his ie8 to the defaults and also opening up the event viewer tab before running any reports. On mine I still get the user name detection error even after doing those steps.

Johnny Wetlaufer Mon, 02/22/2010 - 09:53
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For IE8, this worked for us:

Go to Start --> Run --> regedit.
Add the below mentioned registry key.

Registry Path : HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main.
Registry Key : TabProcGrowth

Registry Type: DWord
Value : 0

Restart Internet Explorer and try generating your WebView report.

k6lw Mon, 02/22/2010 - 11:30
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That worked for me. Thanks.


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