I am very new user of Cisco Systems, I have installed and integrated CUCM with UCCX both version 7.0 as per Cisco document. For the contact center I am using the basic ICD Script with a very little modification of adding MoH when the caller is in queue.
I just want to do couple of things
· When the caller extends more than 5 minutes in the queue the call should go to the Voice Mail system.
· When any caller calls during out of office hours it should go to the Voice Mail directly.
Can anyone please explain me how I can achieve this task.