01-15-2010 08:21 AM - last edited on 03-25-2019 07:56 PM by ciscomoderator
Hello,
I am having several users calling 911 in the past few days...we have 2 patterns 911 and 9911, of course we have been getting several calls from 911 about hang ups!....so my thought is to somehow add a delay of 3 to 4 seconds before routing the call to the pstn, I have a ucm 7.1.3, cluster with an mgcp gateway to the pstn. Any help will be greatly appreciated thanks!
01-15-2010 10:38 AM
You would need to move the inter digit timeout to that time and create a pattern that overlaps with 911.
Changing the IDT affects ALL calls
HTH
java
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01-15-2010 11:06 AM
Hello,
What I end up doing was create a translation 911 to a cti route point to a unity call handler with a recording ....connecting to 911 please wait...then passing the call to 911 to the vg...(the recording its about 3 to 4 secs long) enought for the user to realized that he / she is about to make a 911 call and hopefully hang up....Thanks guys for your help!
Cesar Fiestas
01-15-2010 02:40 PM
Be careful with that. If Unity fails, then the call is going to fail and you have no 911 pattern.
Make sure you have a call foward rull for 911 to another pattern to translate to 911 and go outbound to PSTN. (similar to how we setup CER)
You can also create a route pattern "911X" Then adjust your interdigit timeout to say 5 seconds. CallManager will wait for 5 seconds for the "X" digit. No digit, it will send 911 to the PSTN.
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