UCCX 7.0 Get Reporting Statistic - Logged in Resources = -1

Unanswered Question
Jan 15th, 2010
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I am running a check in a script to verify Logged in Resources from the CSQ:


Get Reporting Statistic:

Report Object: CSQ IPCC Express

Field: Logged-In Resources

Row ID: CSQ

Result Statistic: loggedInResources (int variable type)


IF Logged-In Resources < 1 THEN redirect to VM


I am also grabbing Not Ready Resources into a notReadyResources (int variable type) and doing the following IF:


IF notReadyResources == loggedInResources THEN redirect to vm.


While testing, debugging showed that when one agent was "talking", the loggedInResources variable showed a "-1" in lieu of a "1".  I have seen other posts where this occurs, but no resolutions.


Suggestions?


Thanks!

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Tanner Ezell Fri, 01/15/2010 - 10:40
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r.stockton,


-1 is returned when the CSQ specified Does not exist.

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