How do you change the session timeout for UCM 6 admin web interface?

Answered Question
Jan 15th, 2010

I have a customer who would like to have the callmanager 6 web interface (https://server/ccmadmin) not expire and log out after a few minutes of inactivity. Is that configurable?  I have been unable to find it in the documentation, maybe i just missed it.   They would ideally like it to be 8 hours or so instead.  Any pointers in the right direction would be appreciated.

thanks!

John

I have this problem too.
0 votes
Correct Answer by rob.huffman about 7 years 4 days ago

hey John,

Sadly, this is not available to change. This bug/feature request was nicely supplied by Java

CSCsj45520

CM 6.0/7.0 Customer should be able to configure/disable CCMAdmin timeout

Symptom:

Browser session to CCMAdmin times out after 30 minutes and user must re-authenticate.

Conditions:

Browser session to CCMAdmin idle for 30 minutes with CM6.x.

Workaround:

None.  Reauthenticate after 30 minutes of inactivity.

Further Problem Description:

This is an enhancement request to allow configuration of web session timeout.  Please contact Cisco account team or Cisco Product Manager for status, details, and updates about this enhancement request.

Cheers!

Rob

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Overall Rating: 5 (2 ratings)
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Correct Answer
rob.huffman Fri, 01/15/2010 - 13:55

hey John,

Sadly, this is not available to change. This bug/feature request was nicely supplied by Java

CSCsj45520

CM 6.0/7.0 Customer should be able to configure/disable CCMAdmin timeout

Symptom:

Browser session to CCMAdmin times out after 30 minutes and user must re-authenticate.

Conditions:

Browser session to CCMAdmin idle for 30 minutes with CM6.x.

Workaround:

None.  Reauthenticate after 30 minutes of inactivity.

Further Problem Description:

This is an enhancement request to allow configuration of web session timeout.  Please contact Cisco account team or Cisco Product Manager for status, details, and updates about this enhancement request.

Cheers!

Rob

htluo Sat, 01/16/2010 - 07:20

If you know how to get root access to UCM (use google), you may modify the under each application.


/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/webdialer/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/log4jinit/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/
ccmadmin/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/reporter-servlet/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/car/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/ccmservice/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/SNMPService/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/cmplatform/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/host-manager/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/CDRonDemandService/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/controlcenterservice/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/ast/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/ccmuser/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/ccmivr/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/tomcatstats/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/realtimeservice/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/manager/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/pktCap/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/axl/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/tracecollection/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/ccmpd/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/dna/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/emapp/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/drf/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/cucreports/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/CCMTrustCerts/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/ccmcip/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/emservice/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/grt/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/logcollectionservice/WEB-INF/web.xml
/usr/local/thirdparty/apache-tomcat-6.0.20/webapps/perfmonservice/WEB-INF/web.xml

       
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Michael

http://htluo.blogspot.com

j.dyer Tue, 01/19/2010 - 08:47

Thanks for the awesome info!  I think I will definitely play with that --  in a lab environment... but I'll have to go with Rob's answer for a customer environment, especially since I'll be walking away from the project once all is installed and done.

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