Why can't I receive incoming calls?

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Jan 16th, 2010
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I moved my Linksys IP Phone SPA941 from my office to my home for the first time.  I connected it to my Ethernet plug on my Netgear wireless router.  My internet service at home is through Comcast Cable.  The phone appeared to have configured just fine.  I can make outgoing calls, but the phone does not take incoming calls.  When I dial the number from any other phone and then my extension, it goes to voice mail as though I have the do not disturb feature activated.  I do not have the do not disturb feature on. Also, when calling out to a number that requires dial prompts ("dial 1 for english", etc.) the prompts are not recognized when I press them.  I am not a tech guy so if anyone has any suggestions please keep that in mind.

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Brian Carlson Mon, 01/18/2010 - 08:45
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The problem is probably with your Netgear wireless router.  Try connecting your Linksys IP phone directly to the Comcast cable modem and see if that fixes it.


Here's a simple diagram to help you out;


[Cable Modem]---------Cat5 Cable--------[Linksys Phone]

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