UCCX - Outbound Call Preview Dailing customization

raymlai · ‎01-17-2010

Hi team,

I am Raymond, I am working on a project of using UCCX to handle some simple outbound call campaign.

As running outbound dialer campaign, calling number and basic call info will be assigned to agent. After the outbound call is assigned to agent, is there any way to set the trigger to CRM / URL link so that we can pop-up more detailed info to agent via agent desktop?

Many thanks.

Cheers,

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Raymond

p-siadoua · ‎06-23-2010

Hi team,

Didi you find a way to show more information in Agent desktop? I want to enable outbound call preview on my Customer UCCX. They want to you what kind of information we can display without customization. Have you got some Screenshot to show to my customer?

Thanks

Pamela