Wrap up

support · ‎01-18-2010

Hi

Is it possible to tie wrap up data to a queue rather than a work flow / agent?

I want to display a set of wrap up codes based on which queue the call was in , as I have an agents with many skills I can't just select one work flow group

or do I just have to use one global list

Thanks

Dave

Daniel.M.Edwards · ‎01-18-2010

There is no way I am aware of to tie wrapup to the queues unfortunately. You should definately send this over to your Cisco Account Manager for a Feature Request though. It would definately be a handy option to have.