cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1669
Views
0
Helpful
4
Replies

CCX scripting - Resource Target property

jonathan.york
Level 1
Level 1

In the Select Resource Step of CCX editor, what role does the Resource Target property play and what should it be configured as?

4 Replies 4

Jonathan Schulenberg
Hall of Fame
Hall of Fame

It must be a User-type variable. If you have the Connect parameter set to Yes, this is all you need to do. If you set that to No, then you use the variable on the Connect step that you add within the Selected branch.

I thought that, but the example

icd.aef script that installs with CCX has Connect set but still has a value in

Resource Target...?

Yes, it's a required parameter. You may not have any other use for the variable in real life unless you're doing something fancy.

Dear Mr Jonathan,

I would like to ask questions on the Resource Target. Can it be used to make a call directly  to one Agent using his resource group? I mean you include extension number of the Agent in the select resource.

I am finding it difficult to understand the Resource Target