Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
902
Views
0
Helpful
2
Replies

Dead UC-520

dhankins1
Level 1
Level 1

‎01-18-2010 06:42 AM - edited ‎03-21-2019 02:02 AM

Our UC 520 lost power. When power was restored, we were unable to connect to it. Our phones and internet are down. Does anyone know of a way to restart a UC 520 successfully?

Labels:
0 Helpful
2 Replies 2

Marcos Hernandez
Level 8
Level 8

‎01-18-2010 07:19 AM

Connect to the console and take note of the prompt that you get. If you are in rommon state, here is a document that describes how to get out of it:

https://www.myciscocommunity.com/docs/DOC-4858

If you do not get any response via console, you will have to request an RMA.


Thanks,


Marcos

0 Helpful

dhankins1
Level 1
Level 1
In response to Marcos Hernandez

‎01-18-2010 07:51 AM

The console connection showed a rommon 1.

We pulled the flash memory and found it was empty so we plugged into a card reader and we copied over the advipservices file, reinstalled the flash, and booted the UC 520 again. We are now able to connect to the UC 520 (and access the internet!) currently we are trying to load up the rest of the software more conventionally. Fingers are crossed here.

Still don't know what went wrong initally.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents