CallManager Express TAPI TSP Windows 7 64bit

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Jan 18th, 2010
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we are using CME TAPI TSP as a tool to dial from outlook contacts.

Now people are moving form XP to W7 64bit and there is no compatible version available.

The error-message of version during installation is "Could not add the Cisco unified CME TSP to the phone and modem".

Is there a new version coming up?

Are there any alternatives?



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caespino Thu, 01/21/2010 - 11:39
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Hi Hubert,

At the moment, there are no plans to create a new TSP for the 64 bit environment.

You could contact the Account Team so they can raise a Business Case doing this, the Development Team will see that more and more customers are requesting TSP in 64 bit and probably in the near future they will came up with the 64 version.



If this helps, please rate

kechengpc Thu, 01/21/2010 - 17:54
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What's function for  TSP? How can enable this function on CME?

kechengpc Thu, 01/21/2010 - 18:19
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With TAPI function, what's license required? How can caculate the ip phone numbers if have TAPI function?

Hubert Mayr-Kne... Wed, 02/03/2010 - 07:31
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I'm not talking about TAPI apps, I'm talking about "Cisco Unified CallManager Express Telephony Service Provider 2.0".

This peace of software integrates a TAPI-Interface and let you dial i.e. from outlook contacts using your attached CISCO IP Phone.

And it's a shame for CISCO leaving all this upgrading customers (upgrading to W7 64bit) waiting. Its the same with a VPN-Client for 64bit. Could it be that complicated to adapt the software to a new version of Windows?

I have lot of customers asking me questions about this! And there is no straight answer from CISCO!!!!



paolo bevilacqua Wed, 02/03/2010 - 07:53
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Somewhere thre is a roadmap for Cisco's porting to 64bits (not sure if TAPI TSP is included, but it should).

Some of the promised released notes are quiteinacceptable coming from a name like Cisco targeting global enterprise customers.

fbella Mon, 02/15/2010 - 18:57
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Hello -

I too would like to chime in and voice the frustration of not being able to use Cisco Unified Telephony Service Provider (TSP) 2.2 under Windows 7 64 bit.  We are a Small Business using the Cisco Small Business VOIP solution and everyone using the Outlook plug-in for auto-dailing from Outlook contacts. We've discovered that once we upgrade to Windows 7, we lose this capability.  Now I have employees in my office refusing to upgrade to Win 7 as they do not want to lose this functionality.  Windows 7 is released and all new PC's are being delivered with this OS - - - - will Cisco support this function or is there an alternative UC software that can be used under Win 7 64 bit to retain dailer from Outlook contacts capability? Is this even on the roadmap?

Frank Bella - Creative Video Services - Cisco customer, and Cisco preferred supplier

I would like to support this thread.

It's just incredible that Cisco does not provide a 64bit TAPI driver as of now. This software is really needed - a lot of brand new computers come with 64bit Windows. Some of them are not even available with 32bit versions.

And: How long is 64bit Windows available now? 6 years? It shouldn't be too hard to port the code in that time frame.

@Cisco: We need a 64bit TAPI driver!


pcampanale Fri, 05/21/2010 - 08:07
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I need to chime in on this string as well.

I am the Network Admin for my company and I too have several PC's that have been recently upgraded to Windows 7 (64bit) and much to my dismay, I discovered the TAPI drivers will not work.  To further my frustration, it seems CISCO dosen't care!

I recall a story a very close friend told me about negotiations that were being held (several years ago) when Priceline was attempting to get the oil companies to reduce the price of fuel for Priceline members.  Priceline attepted to "strong-arm" the oil industry who eloquently replied "we have the consortium not you...".  In the end Priceline was unable to reach an agreement with the oil industry.

Let's see who gives in here...CISCO or have three guesses and the first three don't count!

alig.norbert Wed, 07/28/2010 - 23:44
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Keep this thread alive.....

Cisco: We need a 64bit TAPI driver!

daisuketanabe Wed, 09/08/2010 - 02:29
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This has been going on for while now. Come on Cisco, bring x64 version of TSP.

My TAPI connector will be under development until x64 is released.

or don't they have beta version?

neil-jones Wed, 09/08/2010 - 08:48
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Agree, this is an absolute joke. This issue has forced me to install apps onto 2003 boxes! Roll on 2008 64-bit support!

pcampanale Thu, 09/09/2010 - 06:09
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Guess we should STOP buying Cisco products

I suspect Cisco is working on this, how can they not be when 64bit has already been rolled out??  It would be nice if someone from Cisco development would chime in.

pcampanale Fri, 09/10/2010 - 06:48
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Just downloaded and installed on my Win7 running Outlook 2007 and it works great so far.   Thank You!!!!

See..I told you Cisco was working on it.

elger-alex Thu, 10/21/2010 - 08:22
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     yay, thank you. We can now develop our software for 64 bit

jdossey7 Fri, 11/05/2010 - 13:15
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Where do you download the 64bit TSP for CME?

goranpilat Tue, 11/30/2010 - 06:59
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Hey guys...

I need also 64bit TSP, but for CCM. Can this one be used? Frankly I didn't even know this existed also for CME...

I am having CCM 6.1.2, is it the same version for any CCM?

Best regards

Goran Pilat


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