Abbreveiated dial soft key ot present in line2

Unanswered Question
Jan 19th, 2010
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Hi


I have a query regarding abbreveiated dailing.

Actually i am using CUCM ver 7.0(1)

IP Phone: 7940.7945,7960 etc


The problem i am facing is that from Line 1 i can get the abbreviated dailing soft key for speed dialing that i have configured in the ccmuse page from my login

But when i use line 2 in that case the Abb dialing soft key is hidden so i cann't use speed dial for line 2 that i have configured in ccmuser page.


Plz let me know is it the default behaviour or can i get the abb dial soft key for line2 for speed dialing.


Thanks

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Rob Huffman Tue, 01/19/2010 - 06:09
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Hi Rupam,


This is the default behaviour for all "On Hook" Abbreviated Dials for CUCM versions

prior to 7.1(2).


This behaviour does change in the "newer" CUCM versions. This info was nicely provided by Top Netpro Ginger;


Off-Hook Abbreviated Dialing


Cisco Unified Communications Manager release 7.1(2) (firmware 8.5(2)) introduces Off-Hook Abbreviated Dialing. The user can initiate Off-Hook Abbreviated Dialing while conferencing a call, while transferring a call, or while placing a new call after putting a call on hold.




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Note The phone must be assigned a softkey set that includes the AbbrDial softkey before it can be used. The softkey can be assigned by using the Softkey Template Configuration for the following states-Offhook, Offhook with Feature, and Digits After First.



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The following Cisco Unified IP Phones (SCCP and SIP) support Off-Hook Abbreviated Dialing:


Cisco Unified IP Phone 7975G


Cisco Unified IP Phone 7971G-GE


Cisco Unified IP Phone 7970G


Cisco Unified IP Phone 7965G


Cisco Unified IP Phone 7962G


Cisco Unified IP Phone 7961G


Cisco Unified IP Phone 7961G-GE


Cisco Unified IP Phone 7945G


Cisco Unified IP Phone 7942G


Cisco Unified IP Phone 7941G


Cisco Unified IP Phone 7941G-GE


Cisco Unified IP Phone 7931G


Cisco Unified IP Phone 7911G


Cisco Unified IP Phone 7906G



http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_2/english/release/notes/7900_852.html#wp158457



Hope this helps!

Rob

rupam_chakra1983 Tue, 01/19/2010 - 07:17
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Hi


Thanks for your reply.

But my  question is i am getting the abb dial soft key option while dialing from line 1

But for line 2 the abb dial softkey is hidden.


Thanks

Rob Huffman Tue, 01/19/2010 - 07:35
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Hi Rupam,


Sorry, I guess I didn't explain that very well


The relationship between Line 1 and Abbreviated Dial is "hard set" in

all  previous CUCM versions due to the fact that that AbbrDial only worked

in an "On-Hook" state. As soon as you try to use Line 2 - x you are no longer

in an "On Hook" state and the AbbrDial Softkey is not presented. This cannot be changed

via any config or parameter setting.


**This is the default behaviour for all "On Hook" Abbreviated Dials for CUCM versions

prior to 7.1(2)**



Cheers!

Rob

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