01-19-2010 03:18 AM - edited 03-15-2019 09:06 PM
Hi
I have a query regarding abbreveiated dailing.
Actually i am using CUCM ver 7.0(1)
IP Phone: 7940.7945,7960 etc
The problem i am facing is that from Line 1 i can get the abbreviated dailing soft key for speed dialing that i have configured in the ccmuse page from my login
But when i use line 2 in that case the Abb dialing soft key is hidden so i cann't use speed dial for line 2 that i have configured in ccmuser page.
Plz let me know is it the default behaviour or can i get the abb dial soft key for line2 for speed dialing.
Thanks
01-19-2010 06:09 AM
Hi Rupam,
This is the default behaviour for all "On Hook" Abbreviated Dials for CUCM versions
prior to 7.1(2).
This behaviour does change in the "newer" CUCM versions. This info was nicely provided by Top Netpro Ginger;
Off-Hook Abbreviated Dialing
Cisco Unified Communications Manager release 7.1(2) (firmware 8.5(2)) introduces Off-Hook Abbreviated Dialing. The user can initiate Off-Hook Abbreviated Dialing while conferencing a call, while transferring a call, or while placing a new call after putting a call on hold.
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Note The phone must be assigned a softkey set that includes the AbbrDial softkey before it can be used. The softkey can be assigned by using the Softkey Template Configuration for the following states-Offhook, Offhook with Feature, and Digits After First.
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The following Cisco Unified IP Phones (SCCP and SIP) support Off-Hook Abbreviated Dialing:
Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7971G-GE
Cisco Unified IP Phone 7970G
Cisco Unified IP Phone 7965G
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7961G
Cisco Unified IP Phone 7961G-GE
Cisco Unified IP Phone 7945G
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7941G
Cisco Unified IP Phone 7941G-GE
Cisco Unified IP Phone 7931G
Cisco Unified IP Phone 7911G
Cisco Unified IP Phone 7906G
Hope this helps!
Rob
01-19-2010 07:17 AM
Hi
Thanks for your reply.
But my question is i am getting the abb dial soft key option while dialing from line 1
But for line 2 the abb dial softkey is hidden.
Thanks
01-19-2010 07:35 AM
Hi Rupam,
Sorry, I guess I didn't explain that very well
The relationship between Line 1 and Abbreviated Dial is "hard set" in
all previous CUCM versions due to the fact that that AbbrDial only worked
in an "On-Hook" state. As soon as you try to use Line 2 - x you are no longer
in an "On Hook" state and the AbbrDial Softkey is not presented. This cannot be changed
via any config or parameter setting.
**This is the default behaviour for all "On Hook" Abbreviated Dials for CUCM versions
prior to 7.1(2)**
Cheers!
Rob
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