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CUPC 7.0.2 get disconnected (unavailable) after a certain inactivity period

tka
Level 1
Level 1

‎01-19-2010 06:38 AM - edited ‎03-19-2019 12:18 AM

Hello,

The user gets disconnected/unavailable, (CUPC still registred with the callmanager) after inactivity period. He cannot anymore change his state. He has to quit and login again.

Any suggestions that may solve this prob !

Many thanks !

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4 Replies 4

htluo
Level 9
Level 9

‎01-19-2010 08:21 AM

You may do a packet capture on the CUPC computer.  See if you got lots of "TCP checksum error"?

Michael

http://htluo.blogspot.com

0 Helpful

tka
Level 1
Level 1
In response to htluo

‎01-20-2010 02:22 AM

Hi,

There is no TCP Checksum error in the Capture .

Regards,

0 Helpful

htluo
Level 9
Level 9
In response to tka

‎01-20-2010 05:10 AM

Sorry for the stupid question.  Did the capture cover the time span that CUPC went from "Available" to "Offline"?

Michael

0 Helpful

lpratt
Cisco Employee
Cisco Employee

‎01-25-2010 03:50 PM

Create a problem report from the CUPC client once the client goes dis

connected/unavailable to see why the subscribtion refresh is not occuring

for the CUPC user.  As mentioned there may be a connection issue from

CUPC with CUP.

Louis

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