Click to Call on Outlook 2007 - CM Application Dialling Rules

Unanswered Question
Jan 19th, 2010

Hello,

  I would like to ask your help for a problem I am facing with outlook 2007 and Click-To-Call.

  I created Application Dialling rules on Call Manager to support calls from Click-To-Call. ex: Add prefix 9 for outside calls,

  discard digits for corporate numbers, etc.

  All these Application Dialling rules working fine with Internet Explorer, Firefox, MS Excel, MS Word but not with Outlook. It seams that the prefix 9 for outside calls is not applied. If I use Call With Edit and add the 9 everything work.

  Is there something that i have to do to correct this issue?

Regards,

I have this problem too.
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Ginger Dillon Tue, 01/26/2010 - 11:03

Hi -

This may work - Make sure the location you are dialing from is set up properly and that dialing instructions, such as dialing 9 for an outside line, are specified in the Outlook 2007 client. On the Actions menu, point to Call Contact, and then click New Call. Click Dialing Properties, click the location you are dialing from, and then click Edit to check the dialing options and instructions selected for that location.  Make sure 9 is coded there.

Hope this helps, Ginger

econstantinou Tue, 01/26/2010 - 11:47

Hi and thanks for your reply.

This confguration working well with click to dial on Outlook (using Cisco TSP driver).

I am referring to Cisco Click-To-Call Widget (http://www.cisco.com/en/US/products/ps9829/index.html) which uses the web dialer from Call Manager.

In order to use it from Oulook you have to right click on a contact and select "Additional Actions" then Call or Call with Edit.

Did you try it with Outlook?

Regards

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