01-19-2010 07:44 AM - edited 03-15-2019 09:06 PM
Hi to all,
I am testing the dma tool in my lab and i have the following error:
- From the ccm 4.2(1), I run the DMA (7.0.2) tool and everything ok.
- I install in a new server with the pendrive and the cd cucm 7.0.2 and select ftp where I place the dma.tar and everything seems to works fine but finally i get this error:
The installation has encountered a unrecoverable internal error.
For further assistance report the following information to your support provider.
Script "/usr/local/cm/script/7.0.2.10000-18/cm-dbl-install W1 PostInstall 7.0.2.10000-18 "4.2.3" /usr/local/cm/ /common/download/windows/ /common/log/install/capture.txt" exited with errors (1)
The system will now halt.
need some help,
Best regards,
Alberto
01-19-2010 08:27 AM
You need the latest version from the 4.2(x) train to upgrade, the requirement is 4.2(3).
4.2(1) is not a valid upgrade path.
Table 5 Supported Cisco Unified Communications Manager Upgrades for Release 7.0(x)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp74646
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-19-2010 08:51 AM
Hi Java,
Yes,you are right, i made the upgrade to 4.2(3) before running the DMA and everything is ok in that part.
The problem is with the new server 7.0(2)
I upload the DMA results--> succesful and the DIAGNOSTICS from 7.0(2) server failed
Best regards,
Alberto
01-19-2010 08:55 AM
Hi Java,
You are right, i ran the DMA from the ccm 4.2(3), I made the upgrade before ran it.
The error comes with the new server selecting the DMA.tar from the ftp and after two hours gets that error.
Best regards,
Alberto
05-21-2010 02:13 PM
Hi, did you found a solution for this? I'm having the same problem.
Regards,
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