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Changing IP for Supervisor Desktop

jgentsch
Level 1
Level 1

I have downloaded and installed the Supervisor Desktop from an IPCC server that had its IP address changed.  Now when I try and run the Supervisor Desktop it fails and the log file shows it is trying to log into the previous IP.  How can I change this?

5 Replies 5

Soman Nair
Level 1
Level 1

Hi,

Pls open registry of the supervisor desktop machine Start>Run>Regedit. and replace the following parameters with new IP or hostname. It should resolve your issue.

Key Name:          HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI Desktop\CtiOs

  Name:            CtiOsA
  Data:            Hostname/IP address of new CTIOS-A side server

Name:            CtiOsB

Data:            Hostname/IP address of new CTIOS-B side server

Let the port number remain unchanged if it was not changed.

Gd luck. 

Regards,

Soman Nair.

(Pls rate if this was helpful)

If this is IPCC Express (CCX), you can use C:\Program Files\Cisco\Desktop\bin\PostInstall.exe  to make this change.

I ran the post install right after I changed the IP address but before I downloaded the supervisor desktop

Run postinstall.exe on the workstation that you installed CSD on.

CTI Desktop is not available in my registry where you stated.

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