Unity Connection 7.x. CallManager 7.x.
My desired goal is to route from an AutoAttendant CallHandler to CallManager users that do not have VoiceMail boxes. I have created a contact with the following:
display: my user
voice name: recorded
list in directory: yes
transfer enabled: yes
transfer extension: 1234
When dialing AA and pressing # to get the the directory and doing dial-by-name, I am able to route. When dialing the extension number during the greeting, I receive the following:
"I did not recognise that as a valid entry"
When selecting "Allow Transfers to Numbers Not Associated with Users or Call Handlers" from within the AA Handler and then dialing by extension, I receive the following:
"You cannot be transferred to this number"
Is there a way to dial the extension number to get to the user's device?