Phone View and Message Monitoring

Unanswered Question
Jan 20th, 2010
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I have issues with PhoneView and Message monitoring in Ip phones. Unity works as unified messaging with microsoft Exchange. Call Manager version is 7.1.3.10000-11 and unity in 7.0.2


Phone view used to work , but stopped working for all phones about a week ago. Trouble shooting was done using the attached document and log file is attached. All the trouble shooting steps was a pass expect for the error message which the document does not resovle. Some portion of the log is pasted here. Any help would be greatly appreciated.


11:52:53:251 (**,-1,CDE,21) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] strSubscriberID = 4400

11:52:53:250 (**,-1,CDE,21) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] MsgMonitorDn = 

11:52:53:251 (**,-1,CDE,21) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] MsgMonitorDeviceName = 

11:52:53:250 (**,-1,CDE,21) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] MsgMonitorEnabled = true

11:52:53:251 (**,-1,CDE,23) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] CJsPhone::SendHttp - bOK && bWait are TRUE; waiting for HTTP

response... 

11:52:53:250 (**,-1,CDE,23) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] CJsPhone::SendHttp - ...received HTTP response of [TRUE].  Elapsed

wait was [0ms] 

11:52:53:251 (**,-1,CDE,23) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] CJsPhone::SendHttp - Unexpected error when sending HTTP to a phone.

HTTP status = 403  Name = SEP001FCAE840C4  1st DN = 4400  IP = 10.3.91.12 

11:52:53:250 (**,-1,CDE,23) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] CJsPhone::SendHttp - ERROR: <error> HttpRequest returned 403. Phone

info: Name = SEP001FCAE840C4  1st DN = 4400  IP = 10.3.91.12. 

11:52:53:251 (**,-1,CDE,23) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] CJsPhone::InternalBind - BIND FAILED: CJsPhone::SendHttp - ERROR:

<error> HttpRequest returned 403. Phone info: Name = SEP001FCAE840C4  1st DN = 4400  IP = 10.3.91.12. 

11:52:53:250 (**,-1,CDE,21) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] MsgMonitor -- Failed binding to 4400. BIND FAILED: CJsPhone::SendHttp

- ERROR: <error> HttpRequest returned 403. Phone info: Name = SEP001FCAE840C4  1st DN = 4400  IP = 10.3.91.12.

11:52:53:251 (**,-1,CDE,21) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] Remote Message Monitor - RMM not enabled in Utim

11:52:53:250 (**,-1,CDE,22) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] Event NULL

11:52:53:251 (**,-1,CDE,22) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] State - d:\commserver\localize\scripts\phgreeting.cde!PlayGreeting

11:52:53:250 (AvDiagnostics_MC,1397,CDE,0) [Thread 6356] [Port 27] [6923DC79199C4D9EB5B393CBBFFAF4B2] Entering method OnEntry of state

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