Work flow action missing in Cisco Supervisor Desktop (for UCCX)

Answered Question
Jan 20th, 2010


In Cisco Supervisor Desktop User Guide and in the console help file, I read it is possible to configure, in the Supervisor Work Flows, some triggers and some actions to play if triggers are reached. This actions are :

  • Audible Alert Action
  • Message Box Action
  • Report Action
  • Tree Control Action
  • Email Alert Action

But in fact, in my own supervisor desktop, the only action is Tree Control Action.

How is it possible to have the other actions available ? is it a licence problem (We are running on a Enhanced version).

thanks in advance for your help.


I have this problem too.
0 votes
Correct Answer by Tinnakorn Mukud... about 6 years 8 months ago

You need premium license to activate those actions.

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