I have several voicemail subscriber accounts that are used as a shared account for VMs that roll-over from UCCX Contact Center. Right now I use "Message Notification - Text for Cisco Unity Inbox" to alert our Call Center Agents that there is a new message in their Call Center VM account. The message notification basically sends an smtp notification email to predefined email distribution group. The major complaint is that the agents don't know if the new voicemail has been read yet unless someone manually sends out another message or they shout over their cubicle walls. Is there a way on the system to automatically alert a group of employess that a new vm message has been heard and listened to.
UNITY 4.05 Unified Messaging
Phones CP7940 - Two line phones (1Pri DID & 1 IPCC Ext)