Syslog Message: %SIP-3-UNSUPPORTED: Unsupported ptime value

Answered Question
Jan 20th, 2010

Receiving syslog message :%SIP-3-UNSUPPORTED: Unsupported ptime value.  But we have no SIP-related commands in our config. We reloaded router Friday eve 1/15 but two more %SIP-3-UNSUPPORTED: Unsupported ptime value messages re-appeared on 1/18. The router in question is a 3745 running c3745-a3jk9s-mz.123-14.t7.bin. This router does have one interface facing an ISP. Any suggestions?  Thanks.

I have this problem too.
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Correct Answer by Laurent Aubert about 6 years 10 months ago

Hi,

SIP is enabled by default so if you don't need it, you can use the following command to stop this service:

sip-ua
 no transport udp
 no transport tcp
 no transport tcp tls


To check if SIP is enabled, you can use the following commands:

Router#show processes | include SIP
     149 Mwe 40F48254            4          1    400023108/24000  0 CCSIP_UDP_SOCKET
     150 Mwe 40F48034            4          1    400023388/24000  0 CCSIP_TCP_SOCKET

or

router#sh ip sockets
Proto    Remote      Port      Local       Port  In Out Stat TTY OutputIF
 17 0.0.0.0             0 10.16.60.5       5060   0   0  211   0 
 17 10.1.57.53        514 10.16.60.5      58917   0   0   10   0 
 17 10.1.57.55         49 10.16.60.5         49   0   0   11   0 
 17 10.1.57.56         49 10.16.60.5         49   0   0   11   0 
 17 0.0.0.0             0 10.16.60.5       2517   0   0    1   0 
 17 10.1.74.49       1757 10.16.60.5        161   0   0    1   0 

HTH

Laurent.

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Correct Answer
Laurent Aubert Wed, 01/20/2010 - 18:57

Hi,

SIP is enabled by default so if you don't need it, you can use the following command to stop this service:

sip-ua
 no transport udp
 no transport tcp
 no transport tcp tls


To check if SIP is enabled, you can use the following commands:

Router#show processes | include SIP
     149 Mwe 40F48254            4          1    400023108/24000  0 CCSIP_UDP_SOCKET
     150 Mwe 40F48034            4          1    400023388/24000  0 CCSIP_TCP_SOCKET

or

router#sh ip sockets
Proto    Remote      Port      Local       Port  In Out Stat TTY OutputIF
 17 0.0.0.0             0 10.16.60.5       5060   0   0  211   0 
 17 10.1.57.53        514 10.16.60.5      58917   0   0   10   0 
 17 10.1.57.55         49 10.16.60.5         49   0   0   11   0 
 17 10.1.57.56         49 10.16.60.5         49   0   0   11   0 
 17 0.0.0.0             0 10.16.60.5       2517   0   0    1   0 
 17 10.1.74.49       1757 10.16.60.5        161   0   0    1   0 

HTH

Laurent.

steve.rand Thu, 06/30/2011 - 01:51

Seems to have solved my problem too! Thanks!

*Jun 30 18:13:57: %SIP-3-UNSUPPORTED: Unsupported ptime value

*Jun 30 18:17:05: %SIP-3-UNSUPPORTED: Unsupported ptime value

*Jun 30 18:20:17: %SIP-3-UNSUPPORTED: Unsupported ptime value

*Jun 30 18:23:23: %SIP-3-UNSUPPORTED: Unsupported ptime value

*Jun 30 18:26:28: %SIP-3-UNSUPPORTED: Unsupported ptime value

*Jun 30 18:29:39: %SIP-3-UNSUPPORTED: Unsupported ptime value

*Jun 30 18:32:51: %SIP-3-UNSUPPORTED: Unsupported ptime value

*Jun 30 18:35:53: %SIP-3-UNSUPPORTED: Unsupported ptime value

*Jun 30 18:38:10: %SYS-5-CONFIG_I: Configured from console by srand on vty0 (10.3.12.100)

#               show clock

*18:41:00.851 aest Thu Jun 30 2011

It was occurring every three minutes, but no longer!

-Steve

ahmad82pkn Thu, 05/24/2012 - 07:48

Hello All,

i have same issue, actually my router is on Edge, and is acting as pass through for VOIP / SIP calls from my asterisk server to Internet base VOIP provider.

soo if i disable this service on router, will it casue pass through to stop working as well? any thoughts?

aedamasceno Thu, 07/18/2013 - 07:07

I am having the same issue, but I am actually using CME as SIP, and that message is really annoying. Not to mention that when the customer sees it, he's gonna ask me what that is and I have no clue what to answer. I already looked it up, but all I can find is this post and things that don't explain about this error.

All I need to do is stop the message from showing. Any ideas?

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