RTMT Email notification not working

tsijmerrifield · ‎01-20-2010

Greetings,

I am using RTMT 8.1 and cannot get the email notification to work. I have used both the FQN and IP address (port 25) of the SMTP server. I have also check the Exchange logs and do not see that it is being blocked. I do not see any entries from RTMT_Admin....where on CM can I look to investigate this further?

Any help is appreciated!

jaschulz · ‎01-20-2010

Hello,

I just had a very similar case to this. RTMT will just send the SMTP server whatever you define as. To verify that the emails are being sent you can look in the RTMT traces and CCM traces. Here is an example of what you should see.

RTMT :

2008-01-20 11:50:29,131 [Thread-7] INFO  rtmt.applet -  @ XMLTagParser
==>  : 
CollectingRate="30">
LoggerStartTime="1190075119558" IsFirstQuery="false"
StateId="402844"/>
TimeStamp="1200846743213" Severity="4" Node="172.31.126.147"
Description="Call Manager Event Service status is DOWN. Cisco Messaging
Interface. The alert is generated on Sun Jan 20 11:32:23 EST 2008 on
node 172.31.126.147."
AlertSentTo="anna.hartsalla@.com;"/>
Name="CriticalServiceDown" TimeStamp="1200846713119" Severity="4"
Node="172.31.126.147" Description="Call Manager Event Service status is
DOWN. Cisco Messaging Interface. The alert is generated on Sun Jan 20
11:31:53 EST 2008 on node 172.31.126.147."
AlertSentTo="anna.hartsalla@.com;"/>
Name="CriticalServiceDown" TimeStamp="1200846683106" Severity="4"
Node="172.31.126.147" Description="Call Manager Event Service status is
DOWN. Cisco Messaging Interface. The alert is generated on Sun Jan 20
11:31:23 EST 2008 on node 172.31.126.147."
AlertSentTo="anna.hartsalla@.com;"/>


CCM :



2008-01-20 11:50:20,212 DEBUG [http-8443-Processor47]
alert.GetAlertLogHandler - GetAlertLogReply=
version="1.0"?>
CollectingRate="30">
LoggerStartTime="1190075119558" IsFirstQuery="false"
StateId="402844"/>
TimeStamp="1200846743213" Severity="4" Node="172.31.126.147"
Description="Call Manager Event Service status is DOWN. Cisco Messaging
Interface. The alert is generated on Sun Jan 20 11:32:23 EST 2008 on
node 172.31.126.147."
AlertSentTo="anna.hartsalla@.com;"/>
Name="CriticalServiceDown" TimeStamp="1200846713119" Severity="4"
Node="172.31.126.147" Description="Call Manager Event Service status is
DOWN. Cisco Messaging Interface. The alert is generated on Sun Jan 20
11:31:53 EST 2008 on node 172.31.126.147."
AlertSentTo="anna.hartsalla@.com;"/>
Name="CriticalServiceDown" TimeStamp="1200846683106" Severity="4"
Node="172.31.126.147" Description="Call Manager Event Service status is
DOWN. Cisco Messaging Interface. The alert is generated on Sun Jan 20
11:31:23 EST 2008 on node 172.31.126.147."


You can at least verify that it is being sent.
After you've verifed it is sent, and you see the email is not arriving on 
SMTP server. It could be a connection issue between the boxes. See if you 
can telnet to port 25 of the smtp server from the closet device or from the
CUCM. You could also pull AMC traces, but you'll probably need a sniffer to 
see why the email is not getting there.

Hope that helps!

J

tsijmerrifield · ‎01-20-2010

Thanks - I cannot find any reference to the RTMT email in the CM logs. Where are the RTMT logs found? Cisco Serviceability reporter? Assuming the server is not sending where would you look next?

testeven · ‎01-20-2010

Hi,

If you have checked all the SMTP settings and verified that both, the DNS 
and domain are correctly set on the CallManager server you can try changin the
SMTP on both the server and RTMT to the full host name. Once you change this on the 
CallManager, restart the cluster and try to send email notifications again. 

HTH,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)