power supply issue - WS-C6509

Unanswered Question
Jan 20th, 2010

Hello,

We received an alert - PowerSupply_Fault_CiscoStack PWR-SWITCH [wscac2500w] is StateNotNormal. Indicates that the state of the power supply for this system is not NORMAL or SHUTDOWN."sh test" results are also attached. Can you please let me what is the issue here?

SWITCH> (enable) sh environment power
PS1 Capacity: 2331.00 Watts (55.50 Amps @42V)
PS2 Capacity: 0 Watt
PS Configuration : PS1 and PS2 in Redundant Configuration.
Total Power Available: 2331.00 Watts (55.50 Amps @42V)
Total Power Available for Line Card Usage: 2331.00 Watts (55.50 Amps @42V)
Total Power Drawn From the System: 683.34 Watts (16.27 Amps @42V)
Remaining Power in the System: 1647.66 Watts (39.23 Amps @42V)
Configured Default Inline Power allocation per port: 7.00 Watts (0.16 Amps @42V)

Slot power Requirement/Usage :

Slot Card Type           PowerRequested PowerAllocated CardStatus
                         Watts   A @42V Watts   A @42V
---- ------------------- ------- ------ ------- ------ ----------
1    WS-X6K-SUP2-2GE     128.52   3.06  128.52   3.06  standby
2    WS-X6K-SUP2-2GE     128.52   3.06  128.52   3.06  ok
3    WS-X6348-RJ-45      100.38   2.39  100.38   2.39  ok
4    WS-X6348-RJ-45      100.38   2.39  100.38   2.39  ok
5    WS-X6348-RJ-45      100.38   2.39  100.38   2.39  ok
9    WS-X6548-GE-TX      125.16   2.98  125.16   2.98  ok

Slot Inline Power Requirement/Usage :

Slot CardType            Total Allocated   Max H/W Supported  Max H/W Supported
                         To Module (Watts) Per Module (Watts) Per Port (Watts)
---- ------------------- ----------------- ------------------ -----------------
3    WS-X6348-RJ-45      0.00              399.00             7.000           
4    WS-X6348-RJ-45      0.00              399.00             7.000           
5    WS-X6348-RJ-45      0.00              399.00             7.000          

SWITCH> (enable) sh environment all
Environmental Status (. = Pass, F = Fail, U = Unknown, N = Not Present)
  PS1: .     PS2: F     PS1 Fan: .     PS2 Fan: F

I have this problem too.
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Jerry Ye Wed, 01/20/2010 - 20:53

Looks like you have a PS failure. You need a replacement PS.

SWITCH> (enable) sh environment all
Environmental Status (. = Pass, F = Fail, U = Unknown, N = Not Present)
  PS1: .     PS2: F     PS1 Fan: .     PS2 Fan: F

HTH,

jerry

d.muralidharan Wed, 01/20/2010 - 21:11

Hi,

Can you please let me know why we are seeing the status to be OK under 'sh envir' & under 'sh test' we are seeing the power supply to hav efailed?

Jerry Ye Wed, 01/20/2010 - 21:16

Can you post the output of those two commands? I am not seeing that on your original post.

Regards,

jerry

d.muralidharan Wed, 01/20/2010 - 21:23

'Sh test'  results below:

SF5SW1>  sh test

Diagnostic mode: minimal   (mode at next reset: minimal)

Environmental Status (. = Pass, F = Fail, U = Unknown, N = Not Present)
  PS1: .     PS2: F     PS1 Fan: .     PS2 Fan: F
  Chassis-Ser-EEPROM: .     Fan: .
  Clock(A/B): A         Clock A: .     Clock B: .
  VTT1: .    VTT2: .    VTT3: .

'Sh envir' results below:

SF5SW1>  sh environment power
PS1 Capacity: 2331.00 Watts (55.50 Amps @42V)
PS2 Capacity: 0 Watt
PS Configuration : PS1 and PS2 in Redundant Configuration.
Total Power Available: 2331.00 Watts (55.50 Amps @42V)
Total Power Available for Line Card Usage: 2331.00 Watts (55.50 Amps @42V)
Total Power Drawn From the System: 683.34 Watts (16.27 Amps @42V)
Remaining Power in the System: 1647.66 Watts (39.23 Amps @42V)
Configured Default Inline Power allocation per port: 7.00 Watts (0.16 Amps @42V)

Slot power Requirement/Usage :

Slot Card Type           PowerRequested PowerAllocated CardStatus
                         Watts   A @42V Watts   A @42V
---- ------------------- ------- ------ ------- ------ ----------
1    WS-X6K-SUP2-2GE     128.52   3.06  128.52   3.06  standby
2    WS-X6K-SUP2-2GE     128.52   3.06  128.52   3.06  ok
3    WS-X6348-RJ-45      100.38   2.39  100.38   2.39  ok
4    WS-X6348-RJ-45      100.38   2.39  100.38   2.39  ok
5    WS-X6348-RJ-45      100.38   2.39  100.38   2.39  ok
9    WS-X6548-GE-TX      125.16   2.98  125.16   2.98  ok

Slot Inline Power Requirement/Usage :

Slot CardType            Total Allocated   Max H/W Supported  Max H/W Supported
                         To Module (Watts) Per Module (Watts) Per Port (Watts)
---- ------------------- ----------------- ------------------ -----------------
3    WS-X6348-RJ-45      0.00              399.00             7.000           
4    WS-X6348-RJ-45      0.00              399.00             7.000           
5    WS-X6348-RJ-45      0.00              399.00             7.000          

Jerry Ye Wed, 01/20/2010 - 21:29

In the show test

SF5SW1>  sh test

Diagnostic mode: minimal   (mode at next reset: minimal)

Environmental Status (. = Pass, F = Fail, U = Unknown, N = Not Present)
  PS1: .     PS2: F     PS1 Fan: .     PS2 Fan: F

In the show environment

SF5SW1>  sh environment power
PS1 Capacity: 2331.00 Watts (55.50 Amps @42V)
PS2 Capacity: 0 Watt

There is no power from the failed PS.

Regards,

jerry

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