Missing link: o delete the "Please wait while we transfer your call" message

Unanswered Question
Jan 21st, 2010


I can't find this document anymore. Please reply if anybody got a copy.


Thomas Lollike


To delete the "Please wait while we transfer your call" message;

For Unity versions prior to 4.1 (and UC 1.x) here is an excellent answer from Jeff @ Cisco;


I have this problem too.
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lollike Thu, 01/21/2010 - 06:53

Hi Rob

Thanks for the reply.

I am looking for the solution to get rid of the transfermessage for Unity connection versions 2.X.

I can't find that in the links.



rob.huffman Thu, 01/21/2010 - 07:12

Hey Thomas,

No worries my friend

I should have verified your version before searching for those "lost" links.

I have not seen anyone actually accomplish this with UC 2.x due to the

need for the root password (Linux) to try and get at this prompt.

There is a nice answer from Gonz here;


Of course the ability to remove this Prompt is "built-in" with Unity

Connection 7.x.



lollike Thu, 01/21/2010 - 07:28

Hi Rob

Thanks that i the link i was looking for. We have this problem on af CUC 2.1, and therefor need the root access :-(

Thank for replying.



lindborg Fri, 01/22/2010 - 13:43

Just as a side note, in Connection 7.0(1) and later you can turn this prompt (and the "I'll record your message at the tone") off using system configuration options instead of hacking and slashing the prompts - and it's fully supported.


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