I'm not sure if I am using the correct terminalogy. I am rather new to Call mananger. We are running 7.1.3.
I am wanting to setup a "helpdesk" extension for our department. Easy enough. I already have the extension number I want to use.
The goal is to have the following happen.
User dials 6422 and it rings on both 6420, and 6421 (easy part, I already know how to do that)
However, if after the standard 3 rings neither 6420 or 21 picks up, the call will then ring all 4 phones in our department (6420, 6421, 6423, 6424)
The last part is where I am having trouble. We do not want to utilize the attendant console but simply want the other 2 extensions to ring if the first 2 extenions are no answer or busy.
I could just add the 6422 extension to all 4 phones, however I don't want 6423 or 6424 to ring with the 6422 incoming call unless the other 2 techs haven't answered the phone.