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CUCIMOC On-the-Phone vs. Busy

stu_syn
Level 1
Level 1

‎01-21-2010 10:26 AM - edited ‎03-15-2019 09:10 PM

Another CUCIMOC question if I may:

On some users, if they make a call they go to OCS status "on the phone".

On others, if they make a call they go to "busy".

A communicator to communicator call always appears "on the phone".   Does anyone have any idea what the difference might be?

Thanks in advance,

Stu

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htluo
Level 9
Level 9

‎01-21-2010 10:31 AM

I guess you have mixed MOC R1/R2 in the environment?

Michael

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stu_syn
Level 1
Level 1
In response to htluo

‎01-21-2010 10:34 AM

Thank you,

Could be (they don't tell us)

Would you happen to know which is which?  It makes more sense that CUCIMOC would show 'on the phone' if it was possible to configure?

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