Solved: Dynamically change CRS port display name / number

dane.jeffrey · ‎01-21-2010

I have a script that performs a call consult transfer out to a shared DN. The calling number presents itself as the CRS port while it is ringing on the DN. If the call goes unanswered, the missed call shows the CRS port details.

What I'd like to do is present the calling number on the DN instead of the CRS port details. I can get the calling number from Get Call Contact Info, but not sure if there is a way to present it during call consult transfer.

Thanks for any help.

Jonathan Schulenberg · ‎01-22-2010

You can use the Call Redirect step to perform an unsupervised transfer; however, the action to take if the destination is busy or RNA would be up to the forwarding rules on it and not CCX.

You cannot modify the display information for an outbound call from within a script. That is set through AXL to UCM when the ports are created.

The only time you even have a shot at setting the display information is with the Place Call step. If you have a specific list of values that you wanted to show as (e.g. specific numbers of your company), you can create separate call control groups for each number and specify the CCG ID in the place call step. This will not work for you though because you can't bridge two separate contacts together, you must use the call redirect or call consult tranfer step.

View solution in original post

Jonathan Schulenberg · ‎01-22-2010

You can use the Call Redirect step to perform an unsupervised transfer; however, the action to take if the destination is busy or RNA would be up to the forwarding rules on it and not CCX.

You cannot modify the display information for an outbound call from within a script. That is set through AXL to UCM when the ports are created.

The only time you even have a shot at setting the display information is with the Place Call step. If you have a specific list of values that you wanted to show as (e.g. specific numbers of your company), you can create separate call control groups for each number and specify the CCG ID in the place call step. This will not work for you though because you can't bridge two separate contacts together, you must use the call redirect or call consult tranfer step.