Hi,

I don't know the way to write anything in an external database directly from ICM nodes : Could you tell us more on the way you do it ?

Personnaly, I use an external CVP application developped using Call Studio and the "database" element ...

Regards,

Romuald Grosse.

You can only do simple reads from within the ICM script.  You could build an app gateway to accomplish what you want, but I suggest you

stick to doing it through CVP as it's the recommended way, you can have better error handling, and peripherals are made for these kind of tasks.

david