We have several aplpications on the UCCX 7 platform for our continental sales teams.
The Managers have now asked that if for example no agent with "Spanish" as a skill answers the inbound Spanish sales line, it roles over to the next available continental rep.
The two ways i can think of doing this is
In the Script, have several Select resource steps, all pulling from different CSQ.
1. Create a new Script: Continental Cover
2. Create a new CSQ Continental Cover
3. Assign All resources a below 5 Skill level for this CSQ
Any advice would be much appreciated