CTS-MAN 1.6 - problem with CUCM

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Jan 22nd, 2010
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hi,


i have a problem with my new fresh CTSMAN installation. the problem is to discover ROOMs in CUCM


the connection to cucm is verified with a status OK, but can't discover any CTSes configured. CUCM is a standalone server - publisher.

system log is:

Unable to send AXL message to Unified CM '10.202.68.12'  because java.net.SocketTimeoutException: Read timed out.

Unable to send AXL message to Unified CM  'java.net.SocketTimeoutException: Read timed out' because $2.


22 Jan 2010 09:58:37,587 ERROR [DM-tb-discovery_10.202.68.12] ccm.CCMClientAdapter (sendMessage:314) - Request Failed.... Fault received: java.net.SocketTimeoutException: Read timed out TrustStore :null
22 Jan 2010 09:58:37,768 ERROR [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (discoverPublisherSubscribers:623) - Failed to discover publisher or subscriber nodescom.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
com.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.sendMessage(CCMClientAdapter.java:334)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.sendQueryViaSOAP(CCMClientAdapter.java:586)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.getTableDataByQuery(CCMClientAdapter.java:821)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.getTableData(CCMClientAdapter.java:807)
    at com.cisco.ts.scheduler.server.discovery.DiscoveryThread.discoverPublisherSubscribers(DiscoveryThread.java:445)
    at com.cisco.ts.scheduler.server.discovery.DiscoveryThread.run(DiscoveryThread.java:204)
22 Jan 2010 10:08:38,120 ERROR [DM-tb-discovery_10.202.68.12] ccm.CCMClientAdapter (sendMessage:314) - Request Failed.... Fault received: java.net.SocketTimeoutException: Read timed out TrustStore :null
22 Jan 2010 10:08:38,249 FATAL [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (discoverTimeZoneInformation:301) - Failed to discover time zone information com.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
com.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.sendMessage(CCMClientAdapter.java:334)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.sendQueryViaSOAP(CCMClientAdapter.java:586)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.getAllTimeZones(CCMClientAdapter.java:605)
    at com.cisco.ts.scheduler.server.discovery.DiscoveryThread.discoverTimeZoneInformation(DiscoveryThread.java:299)
    at com.cisco.ts.scheduler.server.discovery.DiscoveryThread.run(DiscoveryThread.java:206)
22 Jan 2010 10:08:38,378 FATAL [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (discoverTimeZoneInformation:357) - No TimeZone information discovered : Empty list null
22 Jan 2010 10:08:38,417 FATAL [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (run:195) - Cannot schedule Discovery, Reason :-- CCMCOmpatibility: false PublisherValidated: false
22 Jan 2010 10:08:38,417 ERROR [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (sendDiscoveryFailedMessage:251) - Sending Discovery Failure message/event to all...


22 Jan 2010 10:28:54,330 ERROR [DM-tb-discovery_10.202.68.12] ccm.CCMClientAdapter (sendMessage:314) - Request Failed.... Fault received: java.net.SocketTimeoutException: Read timed out TrustStore :null
22 Jan 2010 10:28:54,459 ERROR [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (discoverPublisherSubscribers:623) - Failed to discover publisher or subscriber nodescom.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
com.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.sendMessage(CCMClientAdapter.java:334)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.sendQueryViaSOAP(CCMClientAdapter.java:586)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.getTableDataByQuery(CCMClientAdapter.java:821)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.getTableData(CCMClientAdapter.java:807)
    at com.cisco.ts.scheduler.server.discovery.DiscoveryThread.discoverPublisherSubscribers(DiscoveryThread.java:445)
    at com.cisco.ts.scheduler.server.discovery.DiscoveryThread.run(DiscoveryThread.java:204)
22 Jan 2010 10:38:54,804 ERROR [DM-tb-discovery_10.202.68.12] ccm.CCMClientAdapter (sendMessage:314) - Request Failed.... Fault received: java.net.SocketTimeoutException: Read timed out TrustStore :null
22 Jan 2010 10:38:54,941 FATAL [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (discoverTimeZoneInformation:301) - Failed to discover time zone information com.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
com.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.sendMessage(CCMClientAdapter.java:334)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.sendQueryViaSOAP(CCMClientAdapter.java:586)
    at com.cisco.ts.scheduler.adapter.ccm.CCMClientAdapter.getAllTimeZones(CCMClientAdapter.java:605)
    at com.cisco.ts.scheduler.server.discovery.DiscoveryThread.discoverTimeZoneInformation(DiscoveryThread.java:299)
    at com.cisco.ts.scheduler.server.discovery.DiscoveryThread.run(DiscoveryThread.java:206)
22 Jan 2010 10:38:55,066 FATAL [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (discoverTimeZoneInformation:357) - No TimeZone information discovered : Empty list null
22 Jan 2010 10:38:55,081 FATAL [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (run:195) - Cannot schedule Discovery, Reason :-- CCMCOmpatibility: false PublisherValidated: false
22 Jan 2010 10:38:55,081 ERROR [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (sendDiscoveryFailedMessage:251) - Sending Discovery Failure message/event to all...


any idea what is wrong?

best

aleksander

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Marwan ALshawi Fri, 01/22/2010 - 04:56
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whats is the cucm version?

do you have a time zone configured on both cucm and ctsman


are you sure that the AXL appuser configured correctly with the required roles in cucm ?


i would recommend you to download pre qualification tool from cco and make sure the connectivity showing successfully to the cucm first to make sure the connectivity and the account configuration are correct


http://www.cisco.com/en/US/docs/telepresence/cts_manager/1_5/ctm_adminguide/ctm_instalPreQual.html


good luck

a.klessa Fri, 01/22/2010 - 05:04
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cucm version is:

System version: 6.1.3.3190-1


timezone in cts man and cucm configured, however timezone is different on platform, but the same in cts man app and cucm platform


i am sure about the app user


the prequal test pass


best

aleksander

Marwan ALshawi Sat, 01/23/2010 - 00:13
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looks strange


do you have any filtering between the CTS Man and the CUCM because from the logs it looks like the connection is failing


CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM


i am not sure but just to make sure no filtering or firewall in the path


i think you may need to open a TAC case for this issue


if you got it resolved please update us here


good luck

gogasca Sun, 01/24/2010 - 18:28
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05 Jan 2010 20:57:23,886 ERROR [DM-tb-discovery_10.202.68.12] discovery.DiscoveryThread (discoverPublisherSubscribers:623) - Failed to discover publisher or subscriber nodescom.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)
com.cisco.ts.scheduler.exception.DiscoveryException(2404,DM,CCM_AXL_FAILURE_ERROR,Unable to send AXL message to Unified CM 'java.net.SocketTimeoutException: Read timed out' because $2.)


Make sure AXL services are running and under

CUCM System | Server | IP addresses are configured.

Test from IE"


https://ctsman:[email protected]:8443/axl/


where XXXXXX is your password


Let us know

gogasca Wed, 01/27/2010 - 01:17
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Can you try to regenerate Tomcat cert in CUCM OS, restart Tomcat use new Cert and test again

We can also capture in CUCM AXL logs and packet capture using utils network capture command

feel free to open a case with us (after 12 pm PST I will grab it)

Joe Vallender Thu, 01/28/2010 - 14:18
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Does your CTS-Man:Discovery Service->Host username/password match your CUCM:User Management->Application User->username/password that has your devices controlled which you expect to be discovered?

a.klessa Tue, 02/02/2010 - 01:38
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i have regenerated tomcat cert, the same

app user is okay


i have cisco SR, and an engineer has contacted BU. but i had no time to debug further.

will inform you about the results.

campizi28 Wed, 02/03/2010 - 15:15
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Hi,


I've the same problem today. Do you have any news about the problem?


Regards,

Pedro Silva

campizi28 Thu, 02/04/2010 - 03:53
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Hi,


I solve my problem, doing this:


CUCM Certificate
– A Cisco Unified Communications Manager certificate is available from Internet Explorer, with
the file extension .der. This certificate was generated when you first installed
Cisco Unified Communications Manager.
– Make a copy of the certificate and place it in a folder that is accessible to the computer that has
browser access to the Cisco TelePresence Manager server.


Regards,

Pedro Silva

a.klessa Thu, 03/11/2010 - 06:19
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finally found a problem.

my CTSMAN is connected via MPLS network and L2TPv3 tunnel to the same switch as CUCM.

and the thing is that CUCM sets DF (dont fragment flag) on ip packets going out, the data send to CTSMAN was too big for MPLS network, so MPLS simply dropped packets.

now, i clear the DF bit and everything is works fine.


best

aleksander

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